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**Billing and Client Support Specialist - Shipsurance**

**What we do**:
We offer shipping insurance coverage (inland marine) for packages shipped through the major carriers with discounted rates. We serve large partners to small businesses and everything in between.

**What we are looking for**:
We are looking for a client support specialist that can assist our billing department in the monthly cycle. This position is for an organized individual that is a self-starter and takes initiative. You will have direct contact with clients daily and need to feel comfortable on the phone. You will learn the entire billing process from start (account reporting) to finish (accounts receivable) and handle 200-300 accounts monthly, potentially more once you become proficient.

**Primary Responsibilities**
- Create monthly invoices for non-partners and meet monthly deadlines.
- Review of the day’s invoices for accuracy.
- Assist in uploading client data. Utilize available software, excel data type and tutorials to troubleshoot errors.
- Assist in unclaimed property contact using our ticketing software and by phone.
- Answer billing and customer service inquiries by phone, ticketing system, and chat software.
- Make monthly report reminder calls to clients with missing reports.
- Enter and accept credit card and ACH payments.
- Attend monthly billing meetings.
- Take claim department inquiries regarding billing.
- May require cross-over customer service in other departments during peak season. (Nov - Feb)

**Requirements**:

- Customer Service Experience
- QuickBooks Experience
- Excellent oral and written communication skills
- Ability to multi-task
- Ability to work independently and on a team
- Ability to problem-solve and think critically
- At Assurant, we celebrate the differences that make us who we are.



By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the integral communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all. _

**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

**Job Scam Alert

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📌 Customer Service Representative (Buenos Aires)
🏢 Assurant
📍 Buenos Aires