Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pxttl

Role
We're hiring a senior leader to run the owner experience for more than 300 vineyard, villa, and winery owners across The Vines of Mendoza — a private ownership community in Argentina's Uco Valley.
For 22 years, The Vines has built one of the world's most distinctive luxury wine destinations.
Our ecosystem includes The Vines Resort & Spa, The Vines General travel club, Uco's Playground wine label, and The Vines Foundation.
The role owns the post-sale experience across every part of ownership—vineyard, villa, winemaking, and home.
The resort team serves resort guests; this role serves the people who own here.
Strong preference is for the position to be based in Mendoza, reporting to the General Manager of Private Vineyards.
Responsibilities
• Lead a team of 8–10 across account management, wine experience, label management, and logistics communication, organized around four owner lanes (Vineyard, Villa, Winemaking, Home) and a four-tier service model that launches July 1.
• Serve as the steady presence for 320 owners—senior executives and entrepreneurs who invest in a vineyard in Argentina and want to make world-class wines.
• Build and maintain long-term relationships: know their name, remember the last conversation, reach out proactively, and provide support during challenging moments.
• Refine and run the owner experience to become the best in the wine world.
• Drive revenue through tier upgrades, winemaking volumes, villas, and referrals.
How to Think About This Role
Stewardship first, growth second.
Our owners stay for ten, fifteen, or twenty years; each conversation, harvest,



and well-handled hard moment adds to a relationship that outlasts most careers.
Doing it well drives real revenue.
If you're energized by closing deals, you'll be unhappy here.
If you're energized by long-term relationships that compound into a great business, you'll fit.
We value the mindset from Unreasonable Hospitality (real hospitality is about making people feel seen, anticipating their needs, caring more than required) and Traction (daily EOS operating system).
Qualifications
Years in client services, luxury hospitality, premium membership, or private wealth.
5+ years leading teams of 8 or more.
Track record managing long-term, high-value client relationships; owners who renew, refer, and stay for years.
Experience working across cultures with U.S., Brazilian, and European clients.
High standard of service comparable to the best companies worldwide.
AI fluency or strong AI curiosity; comfortable using modern tools to run the business.
Pattern-recognition operator—able to generate ideas before meetings.
Fluent in English and Spanish.
Based in Mendoza or willing to relocate.
The Move
Permanent leadership role.
Compensation benchmarked to senior hospitality leadership globally, with performance upside tied to owner retention and tier growth.
Relocation support available.
Context
We're in a growth phase—expanding the resort from 33 villas to 75, opening new restaurants and a spa, scaling Vines Global, and building the Foundation's vocational school.
The owner experience is the connective tissue across all of it.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pxttl

📌 Head Of Owner Experience (Rosario)
🏢 The Vines of Mendoza - Vineyards & Luxury Resort
📍 Rosario