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SAP PIPO Service Delivery Manager
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people.
As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.
You will work with technologists and business specialists to meet the increasing pace of our business.
That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
The PI/PO SDM will play a key role in the support of the Mercury technical landscape and associated technology solutions which leverage or integrate with the core SAP applications, including SAP ECC, BW, CRM, SRM, CLM, CPM and GRC and cloud-based solutions such as SAP CPI, Microsoft Dynamics, C4C, ARIBA Buyer, ARIBA Sourcing.
PI/PO SDM will work closely with the Application Technology-PI/PO Integration Lead and the process aligned Service Delivery Managers to provide specific, technical expertise regarding the integrated solution which is required to run each business process, including knowledge of the dependent and impacted applications and the associated inbound or outbound interfaces.
Your Key Responsibilities
SAP PO SDM will assume operational responsibilities, including day-to-day support and management across the integrated technical solution and the functional areas, assess the impact of changes to the technical solution, provide guidance and assess/validate estimates provided by 3rd parties and internal teams.
They will work closely with the SAP Process Experts and the SAP Managed Service Support team to ensure the proposed solutions are operationalised and consider the ongoing impact to support requirements and the ability to maintain system integrity in line with agreed technical road maps.
Skills And Attributes For Success




Experience with developing custom solutions and optimisation of code in SAP ECC/CRM/SRM/BW-integration with PI/PO
Experience implementing standard integration packages
Experienced in SAP PO operations support, production configuration, and implementing/solutioning of change requests
Experience with adapters SFTP, SOAP, REST and ODATA methodologies
Configured JDBC, FILE, HTTP, FTPS, SOAP, REST, IDoc, RFC and Mail adapters, among others
Experience with SAP Business Framework Architecture APIs like BAPIs, ALE, RFC, SOAP
Experience with integrating cloud solutions like C4C, ARIBA Buyer, ARIBA Sourcing
Good understanding of security concepts – SSL, public cert/private keys, digital signing, PGP encryption
Knowledge and experience on SAP CPI development and support
Familiar/experienced with SAP BTP Tools and Products
Experience in Java programming
Experience in break/fix analysis and solution recommendation for finance related processes
Good understanding of SP/release upgrades, new functionality/enhancement assessment
Good working knowledge with ABAP programming related to IDoc, Proxy, and FMs
Good understanding of software development, testing, and release management
International experience and experience working with global ERP roll-outs
To qualify for the role you must have
Minimum of 8–10 years build/development SAP PO middleware experience gained through implementation projects and post go-live operations support
Experience in requirements gathering, estimation, design, development, configuration, administration centred around integration based on functional requirements
Detail-oriented – excellent documentation, test and troubleshooting evidence, technical specifications, architecture diagrams, processes




A good team-player but can work independently
Highly collaborative, can work with resources/teams across the globe, from different backgrounds and cultures, from varying business streams and technical expertise
Good sense of ownership, versátil, able to multitask
Assertive and decisive – critical especially during high-priority situations that require SDM guidance and able to report to leadership
Process-centric – consciously uses processes to get optimal business results, from guidelines, standards, naming conventions, operational ways of working
Good English communication skills, verbal and written
Experience in setting up SLD environment and creating technical systems and Business Systems
Experience with RFC destinations on R3 and PI side, configuration of RFC, IDocs, ALE configuration, configuring Port, Partner Profiles, Logical System and ABAP Proxy configuration
Experience with ALERTS configurations and designed Transport mechanism
Experience with Unit Test plans, Integration Test plans and UAT Test plans for testing of PI-based interfaces
Experience preparing mapping specification documents as per Web Methods
Deep understanding and experience of SAP technical integration capabilities including PI/PO and all aspects of interface monitoring, error handling and restart/recovery procedures
In-depth knowledge of the relevant functional areas: Procurement, Finance, Engagement Management
Experience in Message Mappings: Graphical Map, JAVA Map and XSLT Maps
Ideally, you'll also have
SAP certification preferred
What We Offer
Continuous learning: you'll develop the mindset and skills to navigate whatever comes next
Success as defined by you: we'll provide the tools and flexibility, so you can make a significant impact, your way
Transformative leadership: we'll give you the insights, coaching and confidence to be the leader the world needs
Diverse and inclusive culture: you'll be accepted for who you are and empowered to use your voice to help others find theirs
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pxru8

📌 Sap Pipo Service Delivery Manager - Ey Global Delivery Services (Buenos Aires)
🏢 EY
📍 Buenos Aires