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We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of general commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.The Solution Customer Success Manager (S-CSM) proactively and consistently engages with their customers helping them achieve lifetime business value and success in their specific business solution area.
Working together with key and executive stakeholders, the S-CSM uses business and solution expertise to accelerate value attainment and orchestrates the critical customer and SAP activities for ensuring effective delivery of customer outcomes.
They assist customers in identifying opportunities to maximize, accelerate and grow their adoption and business value.
The S-CSM uses their domain expertise and the Outcome Success Plan to orchestrate SAP resources, targeted services and Partners to identify opportunities, address gaps and expand SAP's footprint helping minimize churn risk and to maximize customer satisfaction and growth.




The S-CSM is accountable to LOB solution success and responsible to the enterprise for customer outcomes.What you'll do:Identify new opportunities for customers to leverage new or expanded SAP solutionsMitigate churn and manage renewals of SAP solutions/servicesIdentify sales leads and support sales in expansion and upsell effortsManage through crisis and de-escalate customer situationsDrive renewals, expansions, and up-sells of subscription or perpetual license-based solutionsWhat you bring:Strong executive presence and relationship building skillsDeep knowledge of business models, strategies, and line of business processesProven ability to handle difficult customer situations and discuss complex issues with customer executivesExperience with cloud software solutions and delivery modelsExpert level buying center/Lines of Business domain expertiseAbility to apply risk-mitigation strategies to customer situationsKnowledge of SAP solutions portfolio and the business processes they enableSome technical understanding for assigned solution area to address technical issues with customersBachelor's degree or equivalent requiredExperience in business softwareKnowledge of SAAS and IAAS processesStrong program/project management and governance skillsExpert commercial/deal support skillsRelationship-driven mindset with excellent verbal and non-verbal communication skillsExperience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutionsMeet your team: You will work closely with SAP MU leadership, account teams,



industry teams, and solution management organization.
You will also coordinate internal SAP and partner resources to ensure value delivery.Skills you'll use:Professional Skills:Business AcumenComplex Problem SolvingEffective CommunicationCustomer OrientationEstablish TrustInfluencing SkillsTech Industry & SAP General Skills:Key Performance Indicators (KPIs)Artificial IntelligenceSoftware-as-a-ServiceTechnology InnovationSAP Cloud Suite PortfolioRISE and GROW with SAPRole Specific Skills:Customer Value Journey AlignmentAccount GovernanceAccount StrategyCustomer Success ManagementCustomer RetentionRelationship BuildingTechnology Solution AdoptionOvercoming ObjectionsSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pxoe7

📌 Solution Customer Success Manager For Hcm Successfactors (Buenos Aires)
🏢 SAP
📍 Buenos Aires