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Client Service Team Lead | Remote | Luxury TravelAbout AscendAscend helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.
We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world.
Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication.
The RoleWe're looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.
You'll lead a team of Client Service Members while personally handling VIP and high-complexity clients.
You'll own the complete client journey from intake through delivery, coach your team daily, and ensure every interaction reflects Ascend commitment to effortless luxury.
What you'll do:
Client Service & Optimization
- Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
- Master complex travel optimization using award programs, creative routing, and premium fare strategies
- Build polished quotes with clear reasoning, value explanations, and trade-off analysis
- Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
Team Leadership
- Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
- Supervise all client searches and communications during your shift
- Run weekly team reviews to improve search quality and communication
- Identify when team members need support or are ready for more com
Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pxeh3
📌 Client Service Team Lead Position- Latin America (Lomas de Zamora)
🏢 FlyFlat
📍 Lomas de Zamora
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