Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pwqr9

Retention Specialist (Remote, Contractor)We're DTC Vikings - a fast-scaling Nordic-owned ecommerce group in natural wellness and beauty.
- Norse Organics: Natural acne solutions and wellness rituals
- Primal Viking: Men's natural vitality supplements
- Arctic Goddess: Premium hormonal health and beauty for women

We've built a powerful acquisition engine. Now we need someone to own everything that happens after the first purchase - and squeeze every dollar of lifetime value out of our customer base.
This isn't an email marketing role. This is a strategic, data-driven, cross-functional IC who project-manages the entire post-purchase experience: offers, upsells, cross-sells, subscriptions, website optimization, and retention strategy - coordinating with our email team, dev team, and marketing to execute.
What You'll Own
- The full post-purchase customer journey across 4 DTC brands
- On-site retention mechanics: upsells, cross-sells, bundles, subscription settings, offers
- Retention analytics: cohort analysis, LTV curves, repurchase rates, churn patterns




- A/B testing pipeline for offers, pricing, upsell placements, and subscription incentives
- Coordination with email/SMS, dev, CS, and marketing teams on retention initiatives
- Cross-brand retention playbook that scales to new brands

You'll Thrive If You
- Have 3+ years in a retention or LTV-focused role at a DTC brand
- Are deeply data-driven - cohort analysis, LTV modeling, and repurchase metrics are core to how you think
- Have directly increased repeat purchase rates or LTV, and can back it up with results
- Understand Shopify deeply: offers, discounts, subscriptions, checkout flows, and upsell apps
- Are a strong cross-functional project manager who drives work without relying on authority
- Default to experimentation - always testing offer structures, pricing, and customer journeys
- Take full ownership and operate proactively, without waiting to be directed

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pwqr9

📌 Retention Specialist (Ezeiza)
🏢 DTC Vikings
📍 Ezeiza