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* Oversee the progress and performance of the software support workgroup and ensure deliverables are completed on schedule* Clearly set expectations, define goals, and monitor progress for both the team and individuals.* Demonstrate strong ownership of team outcomes and ensure accountability at all levels.* Address performance issues promptly, coaching employees through improvement plans.* Provide continuous feedback, coaching, and mentoring to build strong individual and team capabilities.* Support hiring, onboarding, and training of new team members.* Lead employee‐engagement activities and monitor team morale.* Conduct performance reviews and contribute to merit, promotion, and career‐development decisions.* Manage team schedules, holidays, coverage, and resource allocation across activities.* Independently manage day‐to‐day operations of the workgroup with minimal assistance.* Ensure quality management across the workgroup, maintaining accuracy, efficiency, and adherence to standards.* Work with senior leads across Engineering, Product,



and other departments to meet departmental objectives.* Facilitate smooth interactions between team leads, support teams, and cross‐functional partners.* Resolve operational problems, escalations, and critical incidents for technical and non‐technical issues.* Ensure consistent application of Software Support processes, ticket management standards, and documentation guidelines.* Conduct regular audits of processes and deliverables to ensure continuous compliance and performance improvement.* Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.* 2–4 years of related experience, ideally within technical support, software support, or team leadership roles.* Demonstrated capability in team management, performance tracking, and operational execution.* Experience working with support systems and ticketing tools is preferred.* Strong people‐management and leadership skills with demonstra

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pwqg7

📌 Software Support Manager (Mendoza)
🏢 NCR Atleos
📍 Mendoza