Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pwq89

Job Title: Community Manager
Position Type: Full-Time, Remote
Working Hours: U.S. business hours

About the Role

Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.

Responsibilities:

Daily Community Engagement:

- Actively manage and participate in daily conversations within Slack.
- Initiate discussions, encourage participation, and keep the community engaged and connected.
- Maintain a professional, welcoming, and upbeat tone across all interactions.

Relationship Building & Member Connections:

- Introduce and connect members based on shared goals, interests, and needs.
- Foster collaboration and meaningful peer-to-peer relationships within the community.
- Act as a connector to strengthen engagement and trust among members.

Member Check-Ins & Satisfaction Management:

- Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
- Identify engagement gaps, concerns, and opportunities for improvement.
- Proactively address member needs to ensure long-term satisfaction and retention.

Event Coordination & Execution:

- Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
- Manage event logistics and ensure a smooth, high-quality member experience.
- Support initiatives that deepen relationships and strengthen community bonds.

Engagement Tracking & Reporting:

- Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.




- Record and report insights related to member engagement and satisfaction.
- Use data to inform retention strategies and community improvements.

Feedback & Survey Management:

- Manage satisfaction surveys through tools such as Typeform and email.
- Analyze feedback and share actionable insights with internal stakeholders.

Retention & Ownership:

- Monitor churn indicators and proactively support retention efforts through relationship-building.
- Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
- Remain versátil and adaptable to evolving community needs and priorities.

What Makes You a Perfect Fit

- Outgoing, proactive, and confident in starting and maintaining conversations.
- Strong relationship-builder with a community-first mindset.
- Highly professional communicator across Slack, email, and video calls.
- Customer service–oriented with a focus on member satisfaction and retention.
- Ownership-driven, adaptable, and comfortable operating independently.
- Organized, detail-oriented, and enthusiastic about community engagement.

Required Experience & Skills

- Excellent, neutral, US-friendly spoken English accent.
- Strong written and verbal communication skills.
- Proven ability to build relationships and engage diverse stakeholders.
- Experience coordinating or supporting member-focused events.
- Access to personal equipment suitable for full-time remote work.
- Availability to work U.S. hours (ET–PT).




- Strong adaptability and willingness to take on evolving responsibilities.

Ideal Experience & Skills:

- Previous experience in community management, member success, or relationship management.
- Background in event planning or customer-facing roles.
- Familiarity with Slack and Typeform.
- Experience working with U.S.-based clients or understanding U.S. communication styles.
- Demonstrated success improving engagement, satisfaction, or retention metrics.
- Based in LATAM or Africa (preferred, not required).

What Does a Typical Day Look Like?

A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:

- Actively engage with members in Slack, starting conversations and responding to discussions.
- Introduce members to one another based on shared interests and goals.
- Monitor engagement levels and identify members who may need additional support.
- Coordinate and prepare for upcoming community events or meetups.
- Review feedback, survey results, and engagement data to identify improvement opportunities.
- Communicate insights and updates to internal stakeholders.
In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.

Key Metrics for Success (KPIs)

- Consistent daily engagement and participation within Slack.
- Member satisfaction scores from check-ins and surveys.
- Event attendance and participation rates.
- Number and quality of member connections facilitated.
- Reduction in churn and improvement in overall retention.
- Timely and accurate tracking of engagement metrics.

Interview Process

1. Initial Phone Screen
2. Video Interview with Pavago Recruiter
3. Practical Task (e.g., sample community engagement or member-connection scenario)
4. Client Interview
5. Offer & Background Verification

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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pwq89

📌 Community Manager (Argentina)
🏢 Reconocida empresa
📍 Argentina