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JOB DESCRIPTIONJob Title:Front Line Support (FLS) Engineer (Fully Remote)Exempt
Position Summary
Connected Manufacturing’s Front-Line Support (FLS) Engineer is a member of the technical support team with an exceptional focus on quality customer support. This role encompasses providing technical support to our customers, resolving issues by utilizing widely available resources, and an entrepreneurial spirit. The idóneo candidate will have at least 4 years in a similar role, as well as proven exceptional customer-facing experience. Our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7.GENERAL ACCOUNTABILITYRole duties include:
- Providing technical support and maintenance on Connected Manufacturing products
- Performing troubleshooting within customer environments focused on the resolution of customer reported issues along with answering product questions raised by customers or partners through our ServiceDesk




- Continually prioritizing your workload ensuring customers are kept up to date on the status of their cases following case management best practices
- Creating content within the support knowledge base ensuring we share knowledge for new issues in a timely and effective manner
- Escalating issues to the next level of support where you have reached the limit’s of your knowledge and tracking those cases to ensure you continue to learn
- To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions
- Documentation
- Create postings to Connected Manufacturing’s forum / knowledgebase that assist consultants with “self-help” troubleshooting and provide answers to common situations / errors
- Assist with maintaining any relevant SOPs for job functions
- Other Duties
- As assigned on a project basis

Travel Required:

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📌 FLS Support Engineer (San Miguel de Tucumán)
🏢 Connected Manufacturing™
📍 San Miguel de Tucumán