Our Experience Management (EM) team is committed to providing our client-serving professionals with relevant experiences to promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams supporting our clients. You’ll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You’ll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.
The opportunity
You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You’ll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You’ll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.
Your key responsibilities





Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.
Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.
Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals’ unassigned time and balance the workload of engagement teams.
Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.
Build relationships and communicate conti

📌 Resource Management, Senior (Buenos Aires)
🏢 Importante grupo
📍 Buenos Aires