Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ou669

The Role:
The Digital Support Engineer is responsible for delivering high-level technical support across the company’s digital ecosystem, ensuring the reliability, performance, and security of mobile applications, web platforms, and customer identity workflows. The role owns incident resolution end-to-end, drives proactive monitoring and automation initiatives, and continuously works toward improving operational stability and reducing MTTR.
This is a 100% remote position with rotating shifts, based on operational needs.

Responsibilities:

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Administer and support the SAP Customer Data Cloud (CIAM) platform to manage customer identities, profiles, and consent preferences.

- Troubleshoot customer registration, login, and social authentication flows to ensure a seamless user experience across digital properties.

- Ensure all identity and access workflows comply with general data privacy and security regulations.

- Provide remote technical support to identify, troubleshoot, and resolve software and system issues across retail and digital platforms.

- Access and manage remote systems using PuTTY and WinSCP to perform diagnostics, retrieve logs, and update system configurations.

- Utilize Linux commands to manage file permissions, processes, and environment variables during investigations.

- Execute ad-hoc SQL queries on DB2, MySQL, and SQL Server databases to investigate data inconsistencies and missing records.

- Support digital applications including Same Day Delivery platforms and mobile applications.

- Utilize Dynatrace for full-stack monitoring, including application performance, CPU and memory usage, and database health.

- Maintain full incident ownership from detection through resolution, ensuring adherence to defined SLAs (6–9 hour targets).

- Participate in Major Incident bridges,



providing clear technical context, progress updates, and resolution status.

- Develop automation workflows using Python and Power Automate to streamline monitoring, alerting, and repetitive operational tasks.

- Identify recurring systemic issues and collaborate with cross-functional teams to implement permanent corrective actions.

- Drive continuous improvement initiatives focused on reducing Mean Time to Resolve (MTTR) and improving platform stability.

Requirements:

- Bachelor’s degree in Computer Science, Software Engineering, or a related field.

- Minimum of 4+ years of experience in a technical support, digital operations, or system support engineering role.

- Strong proficiency in Linux operating systems, including process handling, file permissions, and environment variables.

- Ability to write and execute ad-hoc SQL queries for troubleshooting and data validation purposes.

- Hands-on experience with monitoring and observability tools, preferably Dynatrace.

- Experience using PuTTY, WinSCP, and Jira for system access, diagnostics, and incident tracking.

- Solid understanding of XML structures and API integrations.

- Experience supporting digital and mobile platforms in a production environment.

- Familiarity with automation tools such as Python, Power Automate, or Power BI is considered a plus.

- Knowledge of retail technologies and Point-of-Sale (POS) systems is a plus.

- Hands-on experience with SAP Customer Data Cloud (CIAM), including user schema and authentication flow management, is a strong advantage.

- Ability to work in a rotational schedule supporting a 16-hour daily digital coverage window, 7 days per week.

- Excellent English communication skills, both written and verbal, for documentation and incident management.

C - 13042026 - DG

Wakapi Web

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ou669

📌 IT Operations & Digital Support Engineer (Mendoza)
🏢 Wakapi
📍 Mendoza