Postúlate en Kit Empleo: kitempleo.com.ar/empleo/om3gm

Overview See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen! This position is responsible for the flow of accurate information to all Facility, Operations and Assembly personnel within the company, as well as manufacturers and customers. This includes the collection and dispersal of information pertinent to timely pick up, transit, and delivery of freight, fulfilling customer requirements and following state and federal regulations pertaining to over-dimensional loads. This position is also responsible for the development and maintenance of customer accounts.
Job Description WHAT YOU'LL DO:
Provide accurate and complete shipment information to customers as detailed by the order entry screen.
Review terms of payment with customers and advise of COD or pre‑payment requirements.
Advise Operations of special customer requirements such as air‑ride equipment, tarps,



use of nylon straps, etc.
Verify that all documents necessary for pick up or deliveries are completed and easily accessible.
Establish specific pick up or delivery times and advance notice of special requirements such as crane loading or unloading, scheduling work crews, special delivery arrangements for weekend or evening deliveries, pier appointments, or expiration of pier "free time."
Advise customers of damage or shortage on units and providing appropriate documentation so that KTI isn't held responsible. Also, advise Safety Department of cargo damage and assist in required resolution.
Advise customers of delays in pick up or during transit that could result in delayed delivery.
Contact customers on factory releases to determine if they are shippers or storage units and advising the facility of origin accordingly.

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/om3gm

📌 Customer Care Coordinator (San Salvador)
🏢 Wallenius Wilhelmsen
📍 San Salvador