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About Command|Link
Command|Link is a integral SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD‑WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T; Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here This is a 100% remote opportunity.
About Your New Role
As a Service Desk Incident Coordinator at Command|Link, you will serve as a central operational point of coordination for incoming service incidents, support cases,



and internal work assignments. Your role is critical in ensuring cases are properly triaged, prioritized, assigned, and advanced through the support lifecycle in alignment with service expectations and business impact.
This position acts as the operational dispatcher for the Managed Services organization, helping ensure that incidents are directed to the appropriate Command|POD, engineer, or internal team based on severity, technical scope, customer impact, and workload. You will help maintain service flow, queue discipline, communication standards, and escalation awareness across the support environment.
Key Responsibilities

Monitor incoming incidents, alerts, and service requests across ITSM and monitoring platforms; triage, categorize, and prioritize cases based on business impact, urgency, service type, and SLA risk.
Identify and immediately elevate customer‑impacting issues, service outages, or cases requiri

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nly9p

📌 Service Desk Incident Coordinator (Moreno)
🏢 CommandLink
📍 Moreno