Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nhs1l

The RoleWe're looking for a Guest Experience Team Lead to oversee the day-to-day performance of our Guest Experience team.
This is a hands-on team lead role for someone who understands customer support, loves operations, and knows how to keep a team aligned, motivated, and accountable.You'll be the bridge between guests, the support team, and internal stakeholders, making sure trips run smoothly and issues are handled fast and well.Schedule5 days per week (including Saturdays) | 10:00 AM – 6:00 PMFully remoteResponsibilitiesLead and support a team of Guest Experience RepresentativesOversee live chat, email, and phone support to ensure fast, high-quality responsesMonitor bookings, availability, payments,



and escalationsHandle complex guest issues and edge cases when neededTrain new team members and continuously improve processesWork closely with Ops & Product to surface insights and improve the guest journeyEnsure coverage, performance, and consistency across shiftsQualificationsFluent English and Spanish (required)Proven experience working with CRMs (required)Previous experience as a team lead, supervisor, or senior support repStrong communication and people-management skillsComfortable multitasking in a fast-paced, customer-facing environmentBackground in travel, hospitality, vacation rentals, or customer operations — a big plusWhy Join Localbird?
Lead a team supporting real guests, hosts, and local vendors every dayBe part of a fast-growing, mission-driven travel tech companyWork closely with leadership — your impact is visible and immediateCompetitive compensation + meaningful equity
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nhs1l

📌 Guest Experience Team Lead (Moreno)
🏢 Localbird
📍 Moreno