Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nhptn

About Valatam
We're Valatam, a team that connects bilingual professionals from Latin America with integral clients.
Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the ********* period, proof that great work starts with great people.
The Role
The Director of Operations will oversee all day-to-day operations across luxury vacation rentals.
This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience.
The role requires a strong hospitality operations leader capable of building scalable systems, recruiting strong cultural fits, and maintaining high service standards.
Key Responsibilities
Oversee daily operations across property Caretaking & Maintenance
Guest Support / Customer Experience
Serve as the primary operational escalation point
Ensure homes are consistently 5-star guest-ready
Recruit, interview, and hire team members aligned with company culture
Lead department managers, coordinators, and field teams
Oversee vendor and service provider coordination
Implement quality assurance inspections and documentation standards
Monitor guest satisfaction metrics and response times
Track KPIs related to readiness,



staffing, and service quality
Requirements
4 - 8 years of experience in operations leadership (hospitality operations preferred)
Typical schedule Monday-Friday; flexibility required, including evenings, weekends, and holidays as needed
Strong leadership presence
High accountability
Systems-oriented thinker and operational excellence mindset
Strong recruiter and talent developer
Calm decision-maker under pressure
Culture builder
Benefits
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day).
You'll thrive here if these values resonate with you.
What We Offer
Hourly rate starting at USD $10/hr (approx ****$/month; final rate will be experience-based)
Annual pay increments
Discretionary client bonuses (80% of client award year-end bonuses)
7 U.S. federal holidays + 4 paid PTO days
Monthly medical insurance stipend (after meeting eligibility criteria)
Birthday / Anniversary bonuses + Gym / Wellness allowance
Unlimited online fitness classes + company events & Christmas celebrations
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nhptn

📌 Director Of Operations (English/Spanish) - Latam (Godoy Cruz)
🏢 Valatam
📍 Godoy Cruz