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What You'll Be Doing
As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA's customer success, contributing to top-rated reviews, and providing technical expertise to top-tier customers.
Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
Support pre-sales engineers, partners, and resellers with technical expertise.
Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
Own, track, and document customer issues via the ticketing system.
Communicate clearly and professionally with customers, partners, and internal teams.
Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles).
Manage multiple projects and support cases concurrently.
Advocate for customer concerns and represent WEKA externally.
Develop subject-matter expertise in WEKA and customer technologies.
Participate in on-call, follow-the-sun support rotations as needed.
Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.
Requirements
10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues.
Ability to diagnose hardware failures, network congestion, and performance bottlenecks.




Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.).
Strong technical troubleshooting in multi-platform, distributed environments.
Strong understanding of distributed storage systems.
Expertise in Linux/Unix administration.
Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage.
Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana).
Nice to Have
Experience with JIRA, Confluence, Slack, and other collaboration tools.
Experience collaborating between customer support and product development teams.
Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP).
Prior experience managing large-scale HPC clusters.
Strong technical writing skills and a creative approach to problem-solving.
WEKA is an equal-opportunity employer that prohibits discrimination and harassment of any kind.
We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ng8vq

📌 Designated Services Engineer (Godoy Cruz)
🏢 WEKA
📍 Godoy Cruz