Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ng29c

How You'll Make an Impact:
As an Account Manager you will be part of the Customer Success team.
AMs will be expected to actively manage a portfolio of customers with an estimated value of $900,000 - $1,000,000 USD with the goal of building strong customer relationships.
Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn.
AMs will act as the first point of contact for all things related to Cloudbeds.
They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success.
As an AM you will make the motto "more reservations, happier guests" a reality by providing strategic guidance to our customers around the world and helping them achieve their "Success Outcomes."
What You Bring to the Team:
Serve as the main point of contact for all Cloudbeds-related needs for your portfolio of LATAM customers, managing escalations and ensuring seamless customer experiences
Achieve retention goals by building strong customer relationships, identifying upsell opportunities, and implementing proactive strategies to minimize churn
Use a consultative approach rooted in hospitality expertise to drive product engagement, customer "stickiness," and portfolio growth through tailored recommendations
Analyze customer data and usage patterns to improve platform utilization, identify at-risk accounts, and surface opportunities for customers to optimize their operations
Coordinate with technical support teams on escalations, troubleshoot platform issues, and leverage your hospitality knowledge to solve complex customer challenges
Gather and synthesize customer feedback, feature requests, and pain points to inform product roadmap and share insights across Sales, Product,



and Marketing teams
Develop deep product knowledge of the Cloudbeds platform and stay current on system updates to effectively train and guide customers
What Sets You Up for Success:
Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties
Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
Possess experience in the LATAM hospitality market with deep knowledge of regional customer needs, expectations, and business practices
Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers—even in challenging situations
Speak Spanish fluently (native or professional proficiency) and are comfortable working LATAM business hours to serve customers across the region
Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through
Bonus Skills to Stand Out (Optional):
Experience with hospitality SaaS platforms or technology solutions (customer-facing roles in hospitality tech, implementation, onboarding, or customer success)




Portuguese language proficiency
Familiarity with CRM platforms (Salesforce, HubSpot) and data analysis tools for tracking customer health and performance
Discover our Benefits:
Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our integral team!
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals.
As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.
We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply.
If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at ************** or via email at .
Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ng29c

📌 Account Manager (Godoy Cruz)
🏢 Cloudbeds
📍 Godoy Cruz