Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ng1u2

What's the opportunity?
You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio.
You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success.
Your day-to-day is a mix of proactive and reactive work.
The proactive work includes running customer meetings, handling renewals, up-sells, and some project management.
The reactive will consist of support and general account management duties.
What will I be doing?
Maintain a revenue base by managing retaining and expanding a book of business
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their key contact and advocate
Drive upgrade revenue from deep understanding of customers' business and goals to identify opportunities for product feature adoption and expanded usage
Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
What skills do I need?




5+ years of Customer Success in a B2B SaaS company
Proven expertise in driving account expansion in large accounts
Experience in building multi-threaded relationships in assigned customer accounts
Demonstrated experience as a trusted advisor to customers
Great communication skills across multiple mediums (video conference, phone, email)
Experience in customer success planning
Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares)
Exceptional organizational and time management skills
The ability to thrive in a remote, fast-paced environment
Benefits
Competitive salary
Matching 401k
Medical, Dental, and Vision Benefits
Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
Unlimited PTO policy
Company allowance for home office supplies
12 weeks paid parental leave
Opportunity to make a difference through helping life-saving products get to market
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Postúlate en Kit Empleo: kitempleo.com.ar/empleo/ng1u2

📌 Senior Customer Success Manager (Moreno)
🏢 Qualio
📍 Moreno