Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nd2um

Senior Escalation Support Engineer - Americas
Join to apply for the Senior Escalation Support Engineer - Americas role at Camunda.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. Over 700 leading innovators like Atlassian, ING, and Vodafone rely on Camunda to slash time-to-value, boost operational efficiency, and elevate customer experiences.
As a fully remote, general company, we’re rewriting the rules of modern business. Recognized as a Great Place to Work and certified on the GP Bullhound 2024 Top 100 Next Unicorn list, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading.
Responsibilities

Advanced Troubleshooting: Address and resolve complex technical issues.
Collaborate closely with engineering, product, and support teams.
Identify underlying causes of critical issues and improve processes to prevent recurrence.
Be the point of contact for high‑severity or escalated customer cases,



ensuring clear communication and satisfactory resolution.
Provide critical issue response by connecting extensively with customers on live calls.

Qualifications

Ability and/or willingness to use our product.
4 or more years of technical experience with Camunda or similar products.
Hands‑on working experience with Java/J2EE.

Able to troubleshoot Java/Spring based applications.
Able to build simple Java/Spring boot based projects to replicate the issue.
Experience with build automation tools such as Maven or Gradle.

Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch.
Experience with relational databases such as PostgreSQL, MySQL, SQL Server (able to write simple SQL queries and analyze data).
SaaS/Cloud Product Support experience.
Aptitude for quickly understanding complex technical issues and a customer’s expectations, products, and underlying architecture.
Out

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/nd2um

📌 Senior Escalation Support Engineer (Garin)
🏢 Camunda
📍 Garin