**Security - Vulnerability Management & Compliance Support Engineer**

**EY Technology**

Today’s world is fuelled by vast amounts of information, which means data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

**The opportunity**

The Vulnerability Management and Compliance Support Engineer will be responsible for ensuring the stable run state of Information Security technologies. They will provide operational and Level 3 support for these technologies. The job duties include daily management of incidents, maintaining and supporting the systems, and conducting proactive analysis to prevent future issues. The technologies in question can be located either in-house or with vendors and in cloud environments. The Support Engineer will be responsible for planning and coordinating upgrades, standardizing processes, and automating procedures for Information Security technologies. The job requires an understanding of ITIL service management practices and managing the implementation of changes, releases, and upgrades to different environments. The Engineer will also be required to be on call and work during weekends and off-hours to support the normal functioning of the systems.

**Key Responsibilities**
- Troubleshoot, diagnose,



and analyze incidents related to Information Vulnerability Management and Compliance technologies.
- Identify the root cause of incidents, whether it be configuration or a defect.
- Work with various technical teams to develop corrective actions or workarounds to resolve incidents.
- Plan, coordinate, and install Information Security technologies in different environments, as well as upgrade and fix them.
- Respond to automated alerts on system health using sound analytical and troubleshooting methods.
- Conduct routine maintenance and monitoring of security technologies and report on their status.
- Ensure that incidents are resolved in a timely and efficient manner and that steps are taken to prevent future problems.
- Communicate operational support issues to executives and senior management.
- Document procedures for responding to alerts and drive the creation of automated restoration steps.
- Develop implementation plans for complex change requests, evaluating risks to system availability, business dependencies, and security event visibility.
- Drive automation of redundant activities to improve support efficiency and demonstrate familiarity with scripting languages like PowerShell, Python, or Shell scripts.
- Serve as technology advocate, promoting the correct support of various technology layers such as operating systems, databases, and networking.

**Skills and Attributes for Success**
- Skills in supporting complex security solutions and services in a very large enterprise.




- Technical knowledge implementing and supporting security solutions within multi-cloud environments such Azure, AWS, GCP or similar technologies
- Technical proficiency in implementing Cloud-based and/or On-Premises GRC and Vulnerability solutions.
- Project management experience, including tracking timelines and performing tasks within project deadlines.
- Strong problem-solving and analytical skills.
- Knowledge of ITIL to drive compliance in Incident, Problem, and Change processes.
- Expertise in large enterprise governance, risk, and compliance (GRC) security platforms.
- Experience with ETL/ELT tools and techniques, including the ability to extract, transform, and load data from various sources.
- Familiarity with cloud data engineering concepts and hands-on experience with cloud-based solutions like Azure Data Factory.
- Strong SQL skills and the ability to write complex queries to extract, manipulate, and analyze data.
- Good understanding of data architecture, data modeling, and data warehousing concepts.
- Familiarity with data security best practices and experience implementing security measures.
- Excellent problem-solving skills and the ability to troubleshoot complex data issues.
- Strong communication and collaboration skills, able to effectively communicate with both technical and non-technical stakeholders.
- Detail-oriented and organized

**To qualify for the role, you must have**
- A Bachelor's degree in Computer Science or a related field, or equivalent work experience
- At least 5 to 7 years of experience in Information Technology in a large, complex general IT environment
- Experience in managing a 24x7 support organization, overseeing projects and products
- Fl

📌 Vulnerability, Management & Compliance Support (Buenos Aires)
🏢 EY
📍 Buenos Aires