Postúlate en Kit Empleo: kitempleo.com.ar/empleo/mner2

(English & Spanish) Community Strategy & Operations Consultant, FoodTech (remote)n3 weeks ago Be among the first 25 applicants

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Who are we?nSupportYourApp is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

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What you will do:n

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- Conduct follow-up calls.
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- Handle operational conflicts and issues by investigating and resolving conflicting situations.
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- Engage top performers to identify best practices and replicate successful methods within the community.
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- Coordinate scheduling by matching confirmed photoshoots with available photographers through calls or email.
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- Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls.
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- Address rule compliance issues and escalating cases when necessary.
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nWhat you need to succeed in this role:n

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- Native Spanish and excellent English communication skills (both written and verbal at C1 level) are a must.
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- Solution-oriented mindset with solid project management skills.
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- Experience within the food tech industry.
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- Experience handling data in Google Sheets, including knowledge of filters, formulas, and pivot tables is a must.
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- Ability to organize tasks, set priorities, and drive execution autonomously.
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- Proactive approach with strong ownership of tasks and responsibilities.
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- Detail-oriented approach.
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- Excellent communication and interpersonal skills.
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- Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
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nWill be a great plus:n

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- Experience with HubSpot.
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nBenefits:n

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- Fixed schedule: Monday-Friday, 9 AM‑5 PM or 12 PM‑8 PM, GMT‑3.
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- Opportunity to cooperate fully remotely.
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- Inclusive international environment.
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- Compensation in USD.
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- Rewards for referring friends.
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- Balance between project workload and personal time, with an internal health policy.
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- Responsive leadership interested in your development and long-lasting cooperation.
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- Greenhouse conditions for self-development.
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- A culture built on trust, with no time‑tracking requirements.
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- The items listed may vary depending on the terms of your engagement. Conditions typically apply to employees; independent contractors may not be eligible for all benefits. Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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nSeniority level: Mid‑Senior level

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Employment type: Contract

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Job function: Project Management

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Industries: IT Services and IT Consulting

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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If you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

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Know someone perfect for the role? Refer them and get rewarded!

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/mner2

📌 (English & Spanish) Community Strategy & Operations Consultant, FoodTech(remote)
🏢 SupportYourApp
📍 San Carlos de Bariloche