Postúlate en Kit Empleo: kitempleo.com.ar/empleo/mj873
**Customer Success Specialist**
**Full-Time - Remote (U.S. Eastern Time Hours)**
**Overview**:
We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first **Customer Success Specialist**. This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.
You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.
**What You'll Do**:
- Lead onboarding with structured kickoff calls and milestone planning
- Manage episode timelines, guest coordination, and content delivery
- Use tools like Zapier or Make to automate workflows and reduce friction
- Provide regular updates to clients and align internal teams around timelines
- Track performance metrics and turn insights into strategic recommendations
- Troubleshoot production or scheduling challenges with clarity and speed
- Contribute to client retention and renewals by delivering an excellent experience
**What You Bring**:
- 3+ years managing client accounts in media, SaaS, or a tech-enabled service
- Proficiency with automation platforms (Zapier or Make required)
- Excellent communication skills, both verbal and written
- Experience managing multiple timelines in CRM or project management tools
- Calm, organized, and solutions-oriented in fast-paced environments
- Bonus: knowledge of podcast production or B2B marketing workflows
**Why You’ll Love This Role**:
- Be a foundational part of our client success team
- Work at the crossroads of content creation, operations, and strategy
- Help turn creative client ideas into scalable, repeatable systems
- Join a team that values clarity, momentum, and meaningful storytelling
Postúlate en Kit Empleo: kitempleo.com.ar/empleo/mj873