Postúlate en Kit Empleo: kitempleo.com.ar/empleo/m38ab

DescriptionAbout the Team
The Corporate & Investment Bank is a general leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.
The Technology Operations Team plays a critical role in the continual success of Merchant Services business processes and the health of the plant 24x7x365. Technology Operations Teams constantly monitors Merchant Services plant; take merchant calls; perform batch support; resolves service failures; fulfill service requests; and provide changes and deployment supports for our clients and technology teams.
As a Technology Operations Analyst,



you will serve as liaison between Operations and the technology support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

Key Responsibilities:

Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
Provides accurate problem identification, ticket documentation and customer/vendor dialogue
Provides activity, progress and status reports to management and keeps management posted of any critical issues
Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

Qualifications:

Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
Proven ability to multi-task

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/m38ab

📌 Technology Operations Associate (Buenos Aires)
🏢 Empresa reconocida
📍 Buenos Aires