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**JOB DESCRIPTION**
In this role, you will act as a catalyst, educator and cheerleader for the Digital Client Services Transformation agenda.

You will also lead agile project teams in the design, development, and management of digital products and services, from early conceptual definition, to design and development, through launch and adoption.

The Digital & Platform Services Operations** **teams support the Corporate & Investment Bank and its partners and functions including Technology, Data Science, Client Service, Product and Platform as well as other businesses and stakeholders across the firm.

**Digital Client Services** is a new team within Markets Operations with the mandate of reimagining the client service model in order to unlock the value of service and improve the client experience; adopting best practices and next generation technologies to deliver exceptional client service.

Job responsibilities
- Launch new products and features, test their performance and iterate quickly.
- Analyze, process mapping, data analysis and user interviews to define flows,



pain points and needs.
- Manage the UAT of new features, ensuring adequate test criteria and end-user expectations are met.
- Track and escalate project milestones, dependencies and risks to all audiences, incl. senior stakeholders.
- Communicate
- Own communication of project progress and completion within the DCS Organization.
- Manage conversations with external vendors for delivery of functionality / testing / connectivity.
- Plan Effectively and efficiently and prioritize all deliverables and resources working across project(s) based on scope of work and project goals.
- Coordinate the agenda of the local team to ensure work is progressing as planned, providing guidance and direction to achieve project goals.
- Promote teamwork and a collaborative work environment.
- Identify training needs, track performance, coach and motivate team members.
- Hands-on management

**Required qualifications, cap

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/loxyr

📌 Vice President (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires