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The Tier 3 Support Engineer acts as the highest technical escalation point between our customer-facing teams and the R&D; department. This role is designed for a technical "detective" who can perform deep-dive investigations into complex issues involving AI note generation, audio processing, and cloud infrastructure. You will be part of a dedicated technical squad (3-4 engineers) ensuring the stability of our clinical tools during US peak hours. Technical Requirements A technical person overall with QA mindset to be able to isolate client issue Strong troubleshooting skills with a methodical approach to troubleshooting "edge case" bugs in a fast-paced startup environment. Ability to debug REST APIs using Postman and inspect network traffic/DOM issues via Chrome DevTools. Proficiency with Datadog or Grafana for analyzing metrics and system alerts. Experience with tracing application flows in Kibana , Sentry , or similar log aggregation tools. Basic SQL proficiency for data investigation (joining tables, filtering session records).



Basic skills in Python or Bash for troubleshooting automation is a big advantage. Ability to understand complex architectures involving Kafka events, Django backends, and React frontends. Strong communication skills with an excellent English (written and verbal) for high-stakes internal and external coordination. Ability to quickly master new AI-driven features and health-tech compliance standards. Job Responsibilities Serve as the final technical escalation point for issues that Tier 1 and 2 teams cannot resolve. Commitment to maintaining coverage during critical US business hours. (ET timezone). Build and maintain a strong understanding of product and architecture. Perform root cause analysis on complex product failures, identifying if issues are localized, cloud-based, or AI-related. Reproduce reported bugs in staging environments and provide detailed technical handovers to the Dev and QA teams. Monitor s

Postúlate en Kit Empleo: kitempleo.com.ar/empleo/lnqfq

📌 Support Analyst (Olivos)
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