10 mar
Calex Uk
Argentina
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training.
More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
To learn more about Calex, please visit our
We are currently seeking to recruit a Training Administrator (12 month maternity cover) to join the team at the Mercedes-Benz Training Centre in Milton Keynes.
The successful candidate will join a small team responsible for the administration of Technical Training on behalf of Mercedes Cars and Vans.
This includes course scheduling, delegate communication, issuing certificates, and maintaining and updating the Learner Management System.
The Mercedes-Benz Training Centre is responsible for delivering training to the Mercedes-Benz Retailer/Dealer network in the UK and delivers training from its state-of-the-art facility in Milton Keynes.
Candidates should ideally be able to demonstrate a minimum of 12 months in a similar administrative role, and possess excellent organisation, communication, and analytical skills.
Customer service experience is also highly desirable.
Key Responsibilities
Book and schedule training for retail network delegates and issue joining instructions
Respond to inbound enquiries via phone and email, offering excellent support, advice, and guidance in every interaction – representing the brand in a professional way
Maintain professional relationships with customers/retailers, and all internal and external training stakeholders
Work toward course fill targets,
using different techniques to communicate courses to retail managers and delegates
Update and maintain delegate attendance records
Invoice retailers for training
Monitor and follow up all 'no shows' and course cancellations and apply appropriate charging
Proactively rebook delegates and update the relevant records in the Learner Management System (LMS)
Keep the LMS up to date with training information, training results etc
Prepare course materials for Trainers
Assist with the development of and recommend administrative processes and procedures to ensure efficiency
Support with the preparation and delivery of regular and ad hoc reports including capacity reports and wait list reports
Support the creation and updating of processes, and process documentation
Follow all Mercedes-Benz Policies and Procedures, paying particular attention to confidentiality and GDPR good practice and rules
Attend regular team meetings and record actions and meeting minutes
Provide cover for reception as necessary
All other administration support as necessary to deliver the requirement of the role – completing all activities in a timely, and professional manner
About You
A minimum of 12 months administration experience (Essential), ideally gained in a similar role
Strong administration skills (Essential)
Proficient with IT, including Microsoft Outlook, Excel, Word, and PowerPoint (Essential)
Ability to communicate effectively both face to face and via telephone and email (Essential)
Experience in using Learning Management Systems (LMS) (Desirable)
Organised and able to prioritise workloads in order to meet deadlines
Excellent administrative skills (including reporting, formal document publication, and presentation)
Learns quickly,
with an ability to troubleshoot problems
Good verbal and written communication skills
Highly organised with an excellent attention to detail
Adaptable to change
Able to make independent judgements/decisions within established guidelines/systems process or remit
Our Calex Core Values
We are looking for an individual who aligns with our company core values:
Caring & Supportive
Open & Honest
Welcoming & Inclusive
Collaborative & Inspiring
Enjoyable & Rewarding
Adaptable & Adaptable
Accountable & Reliable
Healthy & Sustainable
To apply
To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.
Salary & Benefits
£25,600 dependant on experience, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract
12-month contract with potential permanent option
Working Hours
Monday to Friday / 35 hours per week
Place of Work
Mercedes-Benz Training Centre, Tongwell, Milton Keynes, MK15 8BA.
There may also be times when it may be necessary to work from home, or from an alternative client location (such as a Mercedes Retailer).
Pre-employment Checks
Calex will undertake the relevant/standard employment checks with any successful candidate.
This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK.
Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process).
The nature of this role may necessitate that we undertake a DBS check.
Employment
The successful candidate will be employed by Calex UK ().
Visa Sponsorship
Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
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📌 Training Administrator | Mercedes-Benz (12-Month Fixed Term) Calex Uk Fixed Term/Full Time (Argentina)
🏢 Calex Uk
📍 Argentina
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