09 mar
Sizanid Staffing
Argentina
Our staffing agency is recruiting on behalf of multiple clients for Customer Support / Helpdesk Specialists to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or ticketing systems.
- Troubleshoot technical issues and provide solutions or escalate to the appropriate team.
- Document customer interactions, solutions, and follow-ups in CRM or helpdesk software.
- Provide guidance on product/service usage, policies, and procedures.
- Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance.
- Collaborate with internal teams (IT, product, or operations) to resolve complex issues.
- Maintain up-to-date knowledge of products, services, and company policies.
- Identify recurring issues and provide feedback to management to improve processes.
Requirements
- High school diploma required; Associate or Bachelor’s degree preferred.
- 1–3 years of experience in customer support, helpdesk, or technical support roles.
- Strong problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to multitask and manage time effectively.
- Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
- Basic technical knowledge or ability to learn software tools quickly.
Benefits
- Paid Time Off Benefits
- Work From Home - Versátil hours
- Training & Development
- Employee Discounts
- Bonus - Awards - Gifts
📌 Customer Support / Helpdesk Specialist (Argentina)
🏢 Sizanid Staffing
📍 Argentina
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.