02 mar
Ncr
Buenos Aires
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading integral provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: SAS – Manager
Grade: 12
Location: Buenos Aires, Argentina
Position Summary & Key Areas of Responsibility:
- Responsible for end results, providing operational/customer service.
- Providing leadership and direction to large technical teams and may regularly manage through other supervisors.
- Coaches Supervisors to meet service level agreement objectives.
- Plans, delivers and optimizes the delivery of call/incident management services.
- Recruits, trains and develops multiple teams.
- Partners with sales and/or country management team to present capabilities.
- Contributes to bids and competitor assessment initiatives.
- Maintains and ensure relationships with key customers.
- Adapts global processes to meet local requirements.
- Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
- Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance.
- Conduct management, team meetings and activities.
- Provide guidance and support in special projects to continuously improve processes, tools, systems and organization.
- Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
- Support and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements.
- Responsible for ensuring the team completion in all mandatory/recommended training courses.
Basic Qualifications:
- Excellent communications, soft and relationship building skills.
- Strong organizational and leadership skills.
- Strong commitment to the corporate processes and goals.
- Proficient in MS Office (Word, Excel, Outlook and Power Point).
- Excellent verbal and written communication skills.
- Problem solving and analytical skills.
Offers of employment are conditional upon passage of screening criteria applicable to the job
📌 Help Desk Manager (Buenos Aires)
🏢 Ncr
📍 Buenos Aires
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.