Senior Technical Writer (Argentina)

Senior Technical Writer (Argentina)

Description

Ciklum is looking for a Senior Technical Writer to join our team in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a general team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Technical Writer, you'll become a part of a cross-functional development team engineering experience of tomorrow. You'll support the Cloud and Production Engineering teams in documenting highly technical, internal-facing systems. The primary goal is to standardize our information architecture and create high-quality technical content for a developer audience. You will be responsible for transforming complex engineering contexts into clear, concise, and findable documentation that covers infrastructure, onboarding, and troubleshooting.

This project requires a writer who can work independently to navigate limited SME availability and collaborate directly with senior engineering leadership, including Directors and Lead Software Engineers.

The company provides cloud-based solutions that enable organizations to prepare, sign, manage, and store agreements digitally. Its platform helps streamline contract workflows, improve efficiency, and ensure secure, legally compliant transactions. The solutions are widely used across industries to replace manual, paper-based processes.

Responsibilities:

- Documentation Development: Create clear, concise, and easy-to-understand user assistance and how-to guides for internal systems
- ​​​Information Architecture: Organize content logically using Topic-Based Authoring principles to improve findability and ensure a logical flow for developer-focused material
- ​​Technical Standard Adherence: Ensure all documentation follows specific internal templates and high-level technical writing standards (such as the Microsoft Writing Style Guide)




- ​​​​​​​Stakeholder Management: Proactively schedule and manage interviews with Subject Matter Experts (SMEs), overcoming challenges related to limited SME availability
- Quality Assurance: Ensure user assistance correctness by leading the draft-to-publish process through rigorous stakeholder reviews
- Visual Documentation: Maintain a professional balance between graphics and text, utilizing tools to create technical diagrams that complement written content
- Cross-Team Collaboration: Act as a team player by joining sync calls and overseeing project progress across various engineering stakeholders

Requirements:

- Experience & Domain Knowledge: Proven experience working as a Technical Writer within the software engineering domain. While direct tool administration is not required, candidates must be comfortable documenting internal-facing systems and have a strong familiarity with Cloud computing and Infrastructure as a Service (IaaS)
- Core Writing Skills: Exceptional ability to grasp an abundance of technical context in a short timeframe
- Expertise in procedural writing (installation and troubleshooting)
- Strong adherence to Information Architecture and Topic-Based Authoring
- Tool Proficiency: Platforms: Proficiency in Confluence and GitHub as primary documentation environments
- Project Tracking: Familiarity with Jira for tracking deliverables
- Diagramming: Experience with Lucidchart, Visio, or

Personal skills:

- Proactivity: Must be patient and persistent in gathering details from busy developers who may not prioritize documentation
- Independent Research: Ability to work independently to drive project deliverables forward




- Communication: Strong interviewing skills and the ability to communicate effectively with senior engineering stakeholders

What`s in it for you?

- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Long-term employment with 20 working-days paid vacation and local bank holidays
- Flexibility: 100% remote work mode
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.

Explore, empower, engineer with Ciklum

Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.

📌 Senior Technical Writer (Argentina)
🏢 Description Ciklum
📍 Argentina