Customer Operations Specialist (Provincia de Buenos Aires)

Customer Operations Specialist (Provincia de Buenos Aires)

Rip Van
is on a mission to improve people's lives by reducing their sugar consumption through sweet snacks. We are building the world's first platform with delicious & low sugar snacks without the use of sugar alcohols, leveraging our prebiotic fiber based technology. We currently sell 5 product lines omni-channel of which our stroopwafels & sugar wafers are ranked #1 in their categories. Our products are available in 20,000+ locations nationwide. This includes Whole Foods, HEB, Costco, 7-Eleven, Amazon & the major foodservice GPOs to name a few. The company has made both the Inc & Forbes 30 under 30 lists, won numerous business awards and has been featured in publications such as TechCrunch, Entrepreneur, Bon Appétit, and The New York Times.

Role Overview

Location: Remote – Buenos Aires based

Reports to: Supply Chain Director

We are looking for a
Customer Operations Specialist
to join Rip Van and strengthen our Customer Operations function. This role will be critical in owning end-to-end order execution, reducing operational risk, improving service levels, and building a more resilient and scalable operational structure as we move toward increased automation.

This is a highly hands-on role with full ownership of daily execution, focused on reliability, accuracy, and operational discipline. The position will be accountable for ensuring that customer and consumer orders are processed, fulfilled, and delivered according to service expectations, while acting as a key operational counterpart to Accounting to ensure timely, clean, and predictable information flows.

What you will do:

Order & Delivery Ownership

- Own all customer and consumer orders from receipt to final delivery.
- Enter and manage customer orders in the system with accuracy and discipline.
- Schedule, coordinate, and track all customer shipments.
- Pick lots, determine lot codes, and ensure full traceability.
- Coordinate with 3PLs, warehouses, and transportation providers.
- Book and manage freight with brokers and carriers

Customer & Issue Resolution





- Maintain operational relationships with customers and consumers.
- Resolve delivery issues, shortages, damages, and claims.
- Support customer onboarding from an operational standpoint.
- Support liquidation and distressed sale processes.
- Create and maintain SOPs for order processing, fulfillment, and issue resolution

Inventory & Master Data

- Manage customer inventory and make allocation recommendations.
- Maintain master spec sheets (pricing, SKUs, active items, specs).
- Create and maintain listings across 3PLs, ecommerce fulfillment, and Amazon FBA.

Service Level & Performance

- Issue daily operational status reports.
- Monitor and improve:
- OTIF
- Case Fill Rate
- On-Time Delivery
- Customer Satisfaction
- Proactively communicate service risks and supply constraints.

Process & Automation

- Identify cost savings and efficiency opportunities.
- Prepare workflows for automation (EDI, NetSuite, Unis, AI tools).
- Strengthen operational controls and documentation.

What You Have:

- 3+ years of experience in Customer Operations, Order Management, Revenue Operations, Supply Chain Operations, or similar roles.
- Exposure to ERP systems (NetSuite or similar).
- Strong execution mindset with high attention to detail.
- Comfortable owning operational processes end-to-end.
- Experience working cross-functionally with Finance/Accounting teams.
- Ability to operate in environments that are evolving and not yet fully structured.
- Strong organizational and prioritization skills.
- Clear written and verbal communication skills.
- Comfortable working with systems and operational data.

Nice to Have

- Experience in e-commerce, consumer goods, or high-volume transactional environments.
- Experience with EDI workflows, or automation tools and ERP.
- Experience helping design or improve operational processes.
- Prior involvement in system implementations or migrations.

Why Join Rip Van?

- Be part of a mission-driven company that's making a real difference.
- Work with a passionate and collaborative team.
- Opportunity to grow and develop your skills in a fast-paced environment.
- Remote work flexibility, paid in USD, health insurance coverage.

📌 Customer Operations Specialist (Provincia de Buenos Aires)
🏢 Rip Van
📍 Provincia de Buenos Aires