05 dic
Rockcruit
Argentina
AI QA Analyst – Latin America Contractor
The Opportunity
We're expanding rapidly across our full product suite—including a newly launched AI Receptionist, an LLM-powered, 24/7 call-handling agent that books jobs and syncs every detail to our CRM. To maintain exceptional quality across all products, we need a detail-obsessed Quality Assurance Analyst who will:
• Audit real customer interactions, workflows, and product experiences daily—across both AI and non-AI features.
• Surface bugs, mis-routes, UX friction, and system inaccuracies the moment they appear.
• Translate raw product data (call transcripts, logs, customer behavior, and usage patterns) into crisp insights and prioritized fixes for our engineers and PMs.
• Own the end-to-end feedback loop that keeps every product smarter, more reliable, and more delightful week after week.
What You'll Do
• Review & annotate calls – Score 150–200 calls/week against a rubric (intent detection, booking accuracy, brand tone,
compliance).
• Write clear tickets – Reproduce issues with call IDs, transcripts, and suggested prompts or flow tweaks.
• Curate training data – Flag high-quality examples and edge cases for fine-tuning our LLM and speech models.
• Partner cross-functionally – Present weekly findings to Product, Data Science, and Customer Success; join sprint retros to ensure fixes land.
Who You Are
• 1–2+ years in conversation-QA, CX analytics, or contact-center QA.
• Comfortable with GenAI concepts (LLMs, prompt engineering, speech-to-text).
• Impeccable attention to detail—hear the nuance in a contractor's accent and spot a mis-tagged intent.
• Storyteller who can turn messy call logs into a one-page executive summary.
• Bonus: experience in home-services, SaaS, or voice UX design.
📌 AI Quality Assurance Specialist (Argentina)
🏢 Rockcruit
📍 Argentina
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.