Salesforce Ai & Automation Associate (Pilar)

Salesforce Ai & Automation Associate (Pilar)

Company Overview
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions.
We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals, enhancing customer service and sales by leveraging AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal.
You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences.
Additionally,



you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs.
This role is adecuado for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Key Responsibilities
AI & Automation Development
Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions
Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management
Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools)
Learn how to integrate AI-powered workflows across different platforms to improve efficiency
Customer Engagement & AI Mentorship
Work directly with clients to understand their needs and guide them through the AI journey
Assist in training client teams on using AI-powered service and sales tools
Help design and implement custom AI solutions based on business requirements




Provide ongoing support and mentorship to customers at every stage of AI adoption
Workflow & Process Optimization
Assist in building and automating customer interactions using AI-driven tools
Support cross-platform AI integrations, including non-Salesforce automation solutions
Work with senior engineers to test, refine, and improve AI-powered service experiences
Learning & Collaboration
Stay updated on AI trends inside and outside the Salesforce ecosystem
Collaborate with sales, service, and technical teams to implement AI solutions
Participate in training sessions and mentorship programs to develop expertise in AI and automation
Key Requirements
Technical Skills
Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus)
Some experience or coursework in AI, automation, or workflow tools
Interest in AI-powered customer service tools, chatbot development,



and automation platforms
Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus
Eagerness to learn new technologies and work across multiple AI ecosystems
Soft Skills & Experience
Willingness to learn quickly and adapt to new AI technologies
Comfortable working directly with clients and providing AI mentorship
Excellent communication skills to explain AI-driven solutions to non-technical users
Problem-solving mindset with attention to detail and structured thinking
Curiosity and passion for AI, automation, and customer service improvement
Why Join Kompetenza R&D;?
Great entry point into the AI & automation space
Work with cutting-edge AI technologies inside and outside the Salesforce ecosystem
Hands-on experience with real-world AI and automation projects




Opportunity to be customer-facing and mentor businesses on AI adoption
Option to move to AI Centre of Competence in Dubai Q3-Q
Benefits
Transition from recruitment to IT business development — grow your career in high-value IT sales.
Join a leading Salesforce partner with a unique FlexTeam Pods solution that's in high demand.
High earning potential — competitive salary with commission-based incentives.
Integral exposure — work with enterprise clients across the UAE, UK, EU, and the US.
Remote-friendly work environment — adaptable working location and schedule.
Employment Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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