Customer Service Representative (English & Spanish Speaking) (Chubut)

Customer Service Representative (English & Spanish Speaking) (Chubut)

OverviewJob TitleCustomer Service Representative (Bilingual Spanish & English)A bit about us:We're on a mission to change the tire industry — how it's delivered and how it's experienced.
We are a pioneer in the automotive e-commerce industry with an extensive selection of top-name brands and budget-friendly options.
We are growing and seeking team members who contribute to exceptional service, innovation, and customer satisfaction.
A bit more about this role:The Customer Service Representative will support the Customer Service Department by providing excellent, efficient, and consistent customer support across all channels.




You will work in an entrepreneurial environment where we continually learn what customers need and develop better ways to serve them.Eligibility RequirementsBilingual in English and SpanishHigh School Diploma or equivalentMust not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such actionAvailable for the following shifts, scheduled for 5 days per week from Monday-Saturday:5:00am-2:00pm PST6:00am-3:00pm PST7:00am-4:00pm PST8:00am-5:00PM PSTHigh speed Wi-Fi connection of at least 100 Mbps, wired with an ethernet cord and backup internet sourceMinimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call centerResponsibilitiesCustomer service support for our stores:Phone line coverageMonitor ticketing system and participate in resolution of issues for assigned case typesAssist customers with order and return inquiriesAssist with general customer service tasks,



such as voicemail monitoringResponsibilities may change or adapt to the needs of our rapidly growing teamAttributes to successAdaptabilityThe ability to work in a dynamic environmentThe ability to adjust approach and method to suit the needs of othersThe ability to accept feedback and grow from itCommunicationThe ability to adjust your tone and approach to different peopleThe ability to break down and articulate complex information in simple termsThe ability to listen and comprehend a diverse customer baseThe ability to communicate ideas, feedback and needs via written and verbal formsCustomer Service SkillsThe ability to manage difficult or emotional customer situationsThe ability to find and provide accurate information in a timely mannerThe ability to display courtesy and sensitivityDependabilityThe ability to try your best and look for ways to improveThe ability to follow written standard operating procedures and to ask questions when uncertainThe ability to take accountability for your own actionsProblem Solving SkillsThe ability to develop alternative solutions when necessaryThe ability to identify problems and their solutions efficientlyThe ability to work with others to complete a problem's resolutionDesired skills & experienceExperience with tires or automotive industry (preferred)Bilingual in Spanish and English (preferred)Comfort with Google Suite products and/or Microsoft Office productsYou're a great team member with a can-do attitude!
Please submit resume in English.
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📌 Customer Service Representative (English & Spanish Speaking) (Chubut)
🏢 tires easy
📍 Chubut