Freelance Technical Customer Service (Formosa)

Freelance Technical Customer Service (Formosa)

Intracon Consulting is a 360o HR consultancy office made up of expert professionals in this field, with more than 10 years of experience with clients such as Hewlett-Packard (HP).
The company is part of Intracon Spain, along with Intracon Marketing Solutions: a integral agency that helps B2B companies achieve their goals with creative Marketing and Sales solutions.We are currently looking for an experienced Freelance Software Support Agent with excellent communication skills to provide service to one of our main clients, Hewlett-Packard (HP).
This person will take part of the Graphic Solutions Business Customer Support team for the software solution HP Site Flow:



end-to-end automation of production and print workflow.About the role:Reporting to the Regional Software Support Lead, your main responsibilities will be:Successfully resolve technical issues from incoming internal or external businesses and end user's contacts and proactive notification systems.Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.Review and may resolve complex business issues.Add case resolution to Knowledge Management System.Represent and participate on an HP team in a face-to-face customer location visit, industry conference/trade show, vendor meeting,



etc.Partners frequently with the Sales team.Background & Skills:3-5 years' experience in relevant technologies and customer support environmentsFluent English is a mustOther language is a plusExperience in troubleshooting in a technical environmentExcellent verbal and written communication skillsFlexibility to shift work (some weekends, mainly November and December)Graphics arts, pre-press, digital printing technology knowledgeExcellent analytical and problem-solving skillsSoftware and hardware knowledge of computing, storage and peripheral devices.Advanced proficiency with case management databases and tools.Ability to solve and document solutions for usage of other technicians and customers.Ability to mentor new agents.Ability to lead resolution activities with escalated customers.Ability to contribute to technical action plans.Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).




What we offer:Good working environmentMulticultural and dynamic teamMonthly individual one-to-one follow upAs an equal opportunity organization, we recruit, employ, train, compensate, and promote without regard to race, religion, creed, colour, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or any other basis.
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📌 Freelance Technical Customer Service (Formosa)
🏢 Intracon Consulting
📍 Formosa