(R.957) - J-680 | FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA [LG182] en Departamento de San Rafael | (XP.0) en Departamento de San Rafael en Depart

(R.957) - J-680 | FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA [LG182] en Departamento de San Rafael | (XP.0) en Departamento de San Rafael en Depart

16 sep
|
BANK OF AMERICA
|
Departamento de San Rafael

16 sep

BANK OF AMERICA

Departamento de San Rafael

Job Description:

Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals. The FCM holds a critical role, ensuring operational excellence of the center and that all aspects of the center run effectively and cohesively.

Primary Responsibilities

General Management

Responsible for building client traffic, engaging and appropriately routing clients and client retention

Responsible for the general look, feel and attractiveness of the center,







ensuring space is leveraged to accommodate clients

Responsible for building and maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals

Risk Management and Operational Excellence

Drive operational excellence by engaging staff on business strategy and performance results

Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement

Emphasize the need to exceed metrics while also focusing on long-term strategies and goals

Adhere to and enforce internal and regulatory policies, procedures and processes

Proactively identify and manage risk in business, product and service transactions

Monitor client-calling activities and ensure we develop the proper client engagement

Successfully resolve customer issues and escalations in a timely and professional manner

Responsible for associate and customer safety

Client Experience & Revenue Growth

Know the center's customer base, including top clients; understand their needs and connect them with teammates who can help them with their financial needs

Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics

Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team" revenue growth

Ensure all appointments are assigned to the appropriate financial center associate

Drive client relationship management and assist with sales and sales leadership

Understand the drivers of, and opportunities to enhance, client satisfaction in the center

Ensure tight connection with the market sales manager and other "One Team" leaders/partners

Service customers using self-service technologies, such as ATMs, online banking or mobile banking

Hold associates accountable to deliver against our revenue strategy

Talent Management

Responsible for oversight of associates in the center

Observe, model and coach the financial center team on proper execution of risk and service strategy

Personally invest in talent through interviewing and hiring service and operational associates

Ensure training is completed on time, and continue investment in ongoing education

Drive associate performance through active and continuous coaching, continued education and performance plans

Required skills:

- A minimum of three years recent experience building, leading, managing and coaching a team

- Proven results exceeding goals in a customer-centric, results-driven environment

- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

- Proven record of balancing risk and making sound decisions while achieving business goals

- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

- Proficiency in computer skills and professional programs (for example, Microsoft Office)

- Ability to pass pre-employment assessments and compliance

(H-189) FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA en Departamento de San Rafael [LMC978]

(H-189) FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA en Departamento de San Rafael [LMC978]

22 sep
|
BANK OF AMERICA
|
Departamento de San Rafael
  • 22 sep
  • BANK OF AMERICA
  • Departamento de San Rafael

Job Description: Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture [...]

(H-189) FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA en Departamento de San Rafael en Departamento de San Rafael - (L.960) en Departamento

(H-189) FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA en Departamento de San Rafael en Departamento de San Rafael - (L.960) en Departamento

22 sep
|
BANK OF AMERICA
|
Departamento de San Rafael
  • 22 sep
  • BANK OF AMERICA
  • Departamento de San Rafael

Job Description: Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture [...]

(N652) | (H-189) FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA en Departamento de San Rafael en Departamento de San Rafael

(N652) | (H-189) FINANCIAL CENTER MANAGER, SMITH RANCH FC -SAN RAFAEL CA en Departamento de San Rafael en Departamento de San Rafael

22 sep
|
BANK OF AMERICA
|
Departamento de San Rafael
  • 22 sep
  • BANK OF AMERICA
  • Departamento de San Rafael

Job Description: Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture [...]

(HL-457) - (N-426) | Small Business Consultant- SAN RAMON, CA - (ILI.112) en San Ramón de la Nueva Orán en San Ramón de la Nueva Orán

(HL-457) - (N-426) | Small Business Consultant- SAN RAMON, CA - (ILI.112) en San Ramón de la Nueva Orán en San Ramón de la Nueva Orán

21 sep
|
BANK OF AMERICA
|
San Ramón de la Nueva Orán
  • 21 sep
  • BANK OF AMERICA
  • Departamento de San Rafael

Job Description: The Small Business Consultant (SBC) provides comprehensive financial solutions to small businesses with annual revenues up to $5 million and serves as the primary point of contact [...]

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