31 ago
Ernst & Young Advisory Services Sdn Bhd
Buenos Aires
We are searching for a driven Customer Success Manager - EY Global Delivery Service to join our growing team at Ernst & Young Advisory Services Sdn Bhd in Buenos Aires.
Growing your career as a Full Time Customer Success Manager - EY Global Delivery Service is an unparalleled opportunity to develop critical skills.
If you are strong in planning, adaptability and have the right aptitude for the job, then apply for the position of Customer Success Manager - EY Global Delivery Service at Ernst & Young Advisory Services Sdn Bhd today!
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Location: CABA
Other locations: Primary Location Only
Date: 26 Jul 2023
Requisition ID: 1439448
Customer Success Manager, Accounts – Associate Director
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
Be the heartbeat of the customer. As Client Technology (CT) Customer Success Manager (CSM), you are the face of Ver el correo electrónico en click.appcast.io.
You’ll partner with various accounts to accelerate and drive success through the effective adoption of EY tech-enabled solutions. Your role is strategically positioned to work alongside our technology business partners and alliances to help transform our business in new and exciting ways. You’ll be the connected tissue across all Technology groups within EY, understanding at a high-level the problems affecting multiple customers and advocating for ways to improve our products. If you are fascinated and passionate about how technology is evolving and can articulate a vision for how technology can be used and adapted for our customer’s unique needs, this could be the role for you.
Your key responsibilities
- You will be responsible for fostering relationships, making sure the account teams are successful using our EY products and services; your purpose is to be their voice and activate their feedback.
- Understand customer needs and pain points; ensure feedback and insights are communicated back to internal teams (e.g., Engineering, Support, Product teams).
- Analyze customer account trends and provide feedback to internal stakeholders to ensure our products and services are being effectively adopted.
- Rigorously track metrics like CSAT, NPS, and onboarding engagement rate to ensure the customer is gaining the intended value from the product or service.
- Serve as the trusted advisor of the account(s), connecting the right groups, looking around corners, anticipating needs, and being a champion for successful delivery.
- Empathize with every aspect of the customer experience, putting their needs first yet challenging them as appropriate to make sure they are setup for success.
- Maintain high levels of customer engagement and satisfaction with a focus on customer centricity, advocacy and ultimately retention.
- Coach and mentor the team, driving the Customer Success mindset so that there is consistency in the customer’s experience.
Skills and attributes for success
- 8+ years relevant work experience in customer success or strategic consulting.
- Exceptional stakeholder management across C-suite executives, service lines, accounts, and our technology ecosystem.
- Skilled in influencing key executives and stakeholders, challenging the status quo and being the voice of the customer.
- Easily able to flex style, shift conversation and delivery between business executives and technology decision makers, command a room and inspire others.
- Knowledge of market trends, competitive insights, and customer success industry practices.
- Excellent communication, facilitation,
and presentation skills
Ideally, you’ll also have
- Proven track record servicing strategic accounts
What we look for
Those who lead with empathy, are curious self-starters and have a passion for technology and the ambition to use it to power the human enterprise.
Benefits of working as a Customer Success Manager - EY Global Delivery Service in Buenos Aires:
● Career Growth Potential
● Professional Development Opportunities
● Competitive salary
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.