Sales Transaction Support Rep

Sales Transaction Support Rep

06 dic
|
Motorola
|
Buenos Aires

06 dic

Motorola

Buenos Aires

56018 Customer Service 7/20/2017
Buenos Aires City, Buenos Aires Autonomous City, Argentina
Position Title: Sales Transaction Support Rep
Location: ARG-Buenos Aires
Functional Area: Customer Service
Facility: Corporate Office
Relocation Provided: No
Education Required: Bachelors Degree
Experience Required: 1 - 3 Years
Travel Percent: 0

Position Description
The Sales Transaction Support Rep (STSR) is within Lenovo’s EBG Service Delivery team. The STSR will provide presales and maintenance support to Lenovo Sales Reps and Business Partner Reps (BP Reps) in support of customers.





Through cross functional, integrated service solution execution, this candidate will be responsible for the high level tasks of contract creation, maintenance, contract reporting, quotes, and contract packages for EBG America’s Group.
This position is dedicated to meeting the expectations of internal and external customers. Responsibilities include:
• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• SOW Preparation
• Audit ready documentation creation and storage maintenance

Position Requirements
The Sales Transaction Support Rep will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills.  Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included:
• 3 years of contract administration experience
• Strong PC Background (Word, Excel, etc)
• Proven Database transactional experience
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Strong written and verbal English communication skills
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities

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