Sales Transaction Support Rep

Sales Transaction Support Rep

06 dic
|
confidencial
|
Buenos Aires

06 dic

confidencial

Buenos Aires

59260 Customer Service 12/4/2017
Buenos Aires City, Buenos Aires Autonomous City, Argentina
Position Title: Sales Transaction Support Rep
Location: ARGBuenos Aires
Functional Area: Customer Service
Facility: Corporate Office
Relocation Provided: No
Education Required: Bachelors Degree
Experience Required: 1 3 Years
Travel Percent: 0
Position Description
The Sales Transaction Support Rep (STSR) is within Lenovo's EBG Service Delivery team. The STSR will provide presales and maintenance support to Lenovo Sales Reps and Business Partner Reps (BP Reps) in support of customers. Through cross functional, integrated service solution execution, this candidate will be responsible for the high level tasks of contract creation, maintenance, contract reporting, quotes, and contract packages for EBG America's Group.
This position is dedicated to meeting the expectations of internal and external customers. Responsibilities include:
Contract Creation
Validation of terms and conditions
Contract Maintenance
Contract Renewals
Contract Registration
Proposal and Price Quotes Creation
Solution Design / Configuration
SOW Preparation
Audit ready documentation creation and storage maintenance
Position Requirements
The Sales Transaction Support Rep will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included:
3 years of contract administration experience
Strong PC Background (Word, Excel, etc)
Proven Database transactional experience
Customer Satisfaction and Customer Escalation Management
Strong ability to gather, analyze, monitor and document data
Strong written and verbal Portuguese communication skills
Exceptional interpersonal and relationship management skills
Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented
Flexibility to work in an fastpaced environment and manage multiple concurrent tasks / projects / priorities

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