Infrastructure Delivery Associate Otro

  • JP Morgan
  • Buenos Aires
  • 30-11-2016
  • Otros

Infrastructure Delivery Manager


Global Technology Infrastructure (GTI) is the technology infrastructure
organization for the Firm, delivering a wide range of products and services,
and partnering with all lines of business to provide high quality service
delivery, exceptional project execution and financially disciplined approaches
and processes in the most cost effective manner.
The Client Delivery team within GTI provides advanced technical project
management services to clients using Standard Project Management execution
practices, tools and templates.  A strong drive of the Client Delivery team is
to provide infrastructure support and project execution across a broad range
of GTI managed services. Members of the team are expected to engage directly
with application development and infrastructure build teams as well as lead
program managers on key initiatives to triage, prioritize, and manage delivery
of customer requirements.
This role is for an experienced infrastructure delivery associate. This is a
lead execution/build position with the expectation of both project management
and broad technology skills across a range of disciplines. The infrastructure
delivery associate is accountable for the execution/build of cost effective
end to end technical solutions, and is the single point of contact to expedite
the prescribed solution. Working in partnership with the Solution Architecture
team, Global Compute Services and project management teams as required to
provide GTI Product & Services that drive delivery of business objectives.
Responsibilities include:
* Partnering with respective line of business to understand their approved technology Book of Work (BOW), project prioritization, and demand/forecast for GTI Services in order to provide oversight of “end-to-end” delivery.
* Partnering with Solution Architects, Business Application Development teams and Infrastructure program managers to understand functional requirements of a given project/application.
* Provide “end-to-end” oversight of the execution phase of the technical solution provided by Solution Architecture teams to meet the business/application requirements using standard GTI Services.
* Partnering with internal GTI experts from the Service Teams to fulfill Expedited Build Request and/or other business priority projects (white glove), especially Critical Application Framework (CAF) initiatives.
* Accountable for Infrastructure Deployment: 1) Analysis and coordination (includes: OS provisioning, Database/Web server builds, Change Management); 2) Oversight and adherence of Service Level Objectives 3) Communications and Stakeholder management.
* Research, follow-up and resolve client escalations/critical issues and inquiries through effective interaction with clients, engineers, project managers and other staff in a timely and professional manner.
* Attend project meetings for critical business initiatives.
* Subject matter expert for infrastructure delivery build processes & tools.
* Identify and raise awareness of opportunities for improvements in processes, project management practices, and specific delivery areas in GTI to increase efficiencies in the organization and support a culture of continuous improvement.
* Draws on extensive experience and judgment to achieve all of the above responsibilities.

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