Quality Management - Finance Operations Expert Job Otro

Requisition ID: #
Work Area: Finance
Expected Travel: 0 – 20%
Career Status: Professional
Employment Type: Regular Full Time

As market leader in enterprise application software, SAP helps companies of
all sizes and industries innovate through simplification. From the back office
to the boardroom, warehouse to storefront, on premise to cloud, desktop to
mobile device – SAP empowers people and organizations to work together more
efficiently and use business insight more effectively to stay ahead of the
competition. SAP applications and services enable customers to operate
profitably, adapt continuously, and grow sustainably.
As the leading technology company for digital businesses, SAP serves nearly
300,000 customers in 190 countries. 80 million users make SAP the largest
enterprise cloud company in the world, along with business networks that
transact nearly $1 trillion annually. The Global Finance Shared Services
organization (GFSS) is a business unit with 1,200+ employees delivering end-
to-end finance operations from a set of vibrant and multicultural locations
around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections,
Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS,
you will find: a highly skilled workforce collaborating across the globe on
common topics, engaged colleagues creating value by simplifying and optimizing
operations and one motivated global team working together towards shared
Also, at GFSS, you will find: exciting career opportunities, a diverse work
environment providing opportunities to grow, development & learning
opportunities and an international business network for you learn and grow
Within GFSS, SAP employees have an opportunity to handle end-to-end high-
quality finance services to SAP customers throughout the Globe.
Within Global Finance Shared Services (GFSS) the Quality Management Expert is
responsible for implementing, maintaining and executing the quality management
framework. In collaboration with internal customers and stakeholders, the
Quality Management Expert defines quality standards for GFSS processes and
services and monitors performance against these standards.
In addition, the Quality Management Expert identifies needs for quality
improvement initiatives and works individually or jointly with the GFSS
Management team, Process Experts and service stakeholders on project managing
and delivering the required quality improvements.
-Support SAP’s and GFSS Global Quality Management strategy
-Execute quality assurance management program by:?Performing regular performance monitoring
-Providing statistical and fact-based analyses on process and service performance
-Measuring, tracking and analyzing performance results
-Defining Key Performance Indicators (KPI) and targets for the served processes
-Providing support, coaching and governance for improvement projects
-Identifying and monitoring required process / service improvements
-Delivering quantifiable quality improvements
-Adopting a consistent approach to quality management based on recognized Quality Methodologies (Six Sigma, LEAN etc)
-Promoting a clear commitment to quality throughout GFSS
-Execute customer engagement by:?Supporting yearly adoption of Service Level Agreements (SLAs) and KPIs to the customers according to changed customer needs
-Conducting recurring performance reviews with stakeholders based on agreed SLAs and KPIs
-Identifying necessary measures out of customer engagement and assuring successful mitigation.
-Being responsible for fast adherence to business and compliance needs
-Successful working experience within a financial Shared Service Centre or in BPO (min. 5 years)
– experience in a Customer Service or Quality Management role desirable
-Managerial experience and proven experience in continuous improvement project is a plus
-Successfully completed University Degree
-Leadership skills
-Excellent interpersonal and communication skills
-Drive for results
-Strong analytical skills
-Intercultural skills
-Self-motivated individual with a “can-do” attitude
-Ability to work under pressure with accuracy and commitment
-Ability to work independently and in a virtual team
-Excellent understanding of quality processes and finance and administration processes and operations
-Project management skills
-Reporting and presentation skills
-SAP System knowledge (FI module)
-Advanced knowledge of MS Office (Access, Word, Excel, Outlook, PowerPoint)
-Fluent written and spoken English skills
-Other languages desirable
To harness the power of innovation, SAP invests in the development of its
diverse employees. We aspire to leverage the qualities and appreciate the
unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to
providing reasonable accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations Team (Americas: Careers.NorthAmericasap or
Careers.LatinAmericasap, APJ: Careers.APJsap, EMEA: Careerssap). Requests for
reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection

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