Soporte técnico nivel 2 - Capgemini Argentina en Capital Federal - Capgemini Argentina S.A. Otro

Capgemini es uno de los principales proveedores mundiales de servicios de Consultoría, Tecnología y Outsourcing. Presente en 40 países con más de 120.000 empleados, el Grupo Capgemini ayuda a sus clientes a transformar y mejorar su negocio haciendo uso de las tecnologías más adaptadas a sus necesidades.
Summary:
Provide Onsite support for PPT including Hand/Eyes needs for IT Services. This Scope of onsite support includes PC imaging, End user support; Local Provisioning and Deprovisioning activities. Incumbent should keep all field manuals and kits up to date; Local Point of contact for NSC; Manage ITSM Queue for location; Manage onsite stock inventory; new hire on-boarding training.
Primary Role:
· Support for various ad-hoc initiatives / projects / audits
· Support for onsite Asset Management, Inventory, Audits
· Technical Support for to Group IT for Training type sessions on request
· Onsite support for Global or Regional Group Infra or AM IT IM/AM hand/eyes need for ticket driven requests (Telephony, VTC, Network)
· Assisting with Provisioning and Depot Activities
· Escalated L2 Support Management: will provide remote support to end users within the scope of approved support
Required Skills:
· Technical Degree Preferred or Microsoft Certifications
· Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Service Manager / Service Now
· Solid understanding of the IT Service Management concepts such as SLA, OLA, ITIL
· Language enablement: English (at least intermediate)
· Open to work in flexible shifts with a 2 hour start and end time frame
· Take ownership of the tasks at hand and adhere to agreed timelines
Si la propuesta resulta de tu interés, esperamos tu postulación! Nos contactaremos desde el equipo para contarte más en profundidad sobre desafios y beneficios.

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