Sales Support Associate RFP - Center of Excellence Job Otro

Requisition ID: #
Work Area: Sales
Expected Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time

As market leader in enterprise application software, SAP helps companies of
all sizes and industries innovate through simplification. From the back office
to the boardroom, warehouse to storefront, on premise to cloud, desktop to
mobile device – SAP empowers people and organizations to work together more
efficiently and use business insight more effectively to stay ahead of the
competition. SAP applications and services enable customers to operate
profitably, adapt continuously, and grow sustainably.
-Supports the global SAP Presales organization in first-responder content and coordination of product, technical, and security requirements in customer RFx documents.
-Aligns with Presales in updating and maintaining LOB content in a centralized database for continuous quality and improvement best practices.
-Works on multiple and simultaneous requirements documents in a high-volume, deadline driven environment to support Presales on revenue-generating client opportunities.
-Utilizes a centralized, consolidated database of SAP LOB product, technical and security content to search, match and apply first-responder answers to customer requirements documents in collaboration with Presales organization.
-Coordinates first-responder draft answers with Presales for mandatory second-pass quality review and feedback.
-Incorporates quality feedback and updates from Presales into the consolidated database refresh process on a continuous basis.
-Drives quality customer focus against high work volumes and stringent deadlines.
-Interacts with Presales and Sales management in a professional and quality focused supporting role with clear written and verbal communications.
-Adheres to specific, documented team processes and scope of work.
-Follows SAP policies and team management instruction.
Day-to-Day operations
-Inbound and outbound communication (email, phone calls, and documents) with team manager, team lead, and Presales representatives regarding first-responder assignments and timelines.
-Usage of centralized, consolidated database to research and provide 1st draft answers to technical, security, and functional product requirements in customer documents ranging between 0 – 1000+ questions.
-Tracking workload and assignments against customer deadlines and deliverable expectations set with Team Lead/Manager and Presales for each individually assigned project.
-University degree (Bachelor) or relevant tertiary certification in IT, engineering or related fields
-Personal traits
·         Critical thinking
·         Problem solver
·         Task driven
·         High level of reading skill / comprehension
·         High level of communication
·         Excellent time management
·        Proficient in Outlook/ Word/ Excel
·        English Fluency Required
·         Has technical experience or knowledge or ly used any or all LOB
software HR/ Sourcing & Procurement software
1-2 years working experience in a fast-paced tech/software or comparable
To harness the power of innovation, SAP invests in the development of its
diverse employees. We aspire to leverage the qualities and appreciate the
unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to
providing reasonable accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations team (Americas: Careers.NorthAmericasap or
Careers.LatinAmericasap, APJ: Careers.APJsap, EMEA: careerssap). Requests for
reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection

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