Tech Ops Analyst – Windows Server, Server Operations Otro

  • JP Morgan
  • Buenos Aires
  • 13-10-2016
  • Otros
Description of the role
Server Operations (SO) is responsible for service support and delivery for
JPMorgan Chase's Global Technology Infrastructure (GTI). Server Operations
provides global, coordinated diagnostic and support services for over 30,000
servers, worldwide. Support functions leverage and execute industry-leading
infrastructure management and support processes that are designed to minimize
customer outages and impacts.
As a Tech Ops Analyst, you will be a technical member of the Server Operations
organization, responsible for supporting the global Windows server estate.
This includes working with business partners and peer groups to ensure quick
recovery and minimal impact for identified issues. Following and maintaining
documentation are important to the success of the engineer and the team as a
Key Responsibilities:
- Support and maintain Windows based servers.
- Daily support of inbound incident volume, inbound calls, and other
engagement vehicles.
- Troubleshoot and provide technical analysis concerning operating system,
network, and application performance issues to resolution. Provide root cause
analysis when needed.
- Respond to customer requests for configuration, maintenance, and
troubleshooting for infrastructure and business applications.
- Operating system remediation according to risk standards.
- Support patching, ticket queue maintenance, execution of change controls,
anti-virus upgrades, and security remediation as needed.
- Effective and timely communication with partners in regard to downtime,
project updates, and troubleshooting progress
- Maintain operating system and application software patch levels on all
- Manage changing daily priorities based on classification and impact.
- Provide detailed technical documentation as needed.
Can you help us maintain lifelong, engaged relationships with our customers
and help us continue to build on our reputation of our performance brand in
this dynamic role?
- 5-7 + years of Microsoft Windows Server Operating Systems Administration
- Experience in a large enterprise environment desired
- Microsoft HA Windows Clustering and Veritas Software foundations skill set
- Well versed in TCP/IP, DNS, WINS, and Active Directory, with
troubleshooting experience.
- Proven experience supporting Enterprise class infrastructure
- Experience supporting business critical application and infrastructure
environments is required.
- Must have production environment experience along with SDLC and Change
Control processes experience
- Excellent client interfacing skills, strong verbal and written
communication skills and ability to work with various levels of management.
- Experience operating with colleagues across different time zones and
flexibility in order to successfully interact and communicate on a global
Intermediate knowledge in the skills below a PLUS
- IIS 7.5, 7.0, 6.0, 5.0
- VMWare technology and ESX server (and troubleshooting experience)
- Storage technologies and connectivity
- Scripting (Power Shell is a plus) and task automation
- 3rd party application software desirable (and troubleshooting experience)
- Symantec Anti-Virus Products
- Netbackup
- Automation skills plus
- Linux, AIX or Solaris OS admin skills a PLUS
- Windows Server Security and best practices

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