Network Support Analyst Data and Wireless Engineer - Ref 560/16 en Buenos Aires-GBA - Ecosistemas Otro

Ecosistemas is hiring a Network Support Analyst for Multinational Company located in Olivos.
Manages the Network Support Incident queue ensuring timely resolution of incidents to drive KPI target adherence.
Act as a lead member of the team for Network incident related activities including actively knowledge sharing and implementing best practices within the team.
Participate in the creation Architecture Designs by providing input on local needs
Participate in the creation of a Technical Implementation Plan
Define customer business problem in a technical context
Help plan for and move Service Request (SR) through the SR process by knowing how and when to engage the appropriate PI and partner tools and resources
Define solution options and articulate the benefits of a solution
Proactively Attend and support customer meetings, seminars and education to understand business process and Present Solutions
Coordinate solution development, including leveraging replicable architectures and researching customized solutions
Identify and engage appropriate post-implementation support resources
Develop PoC, including presentation and documentation of test results
Present technical components of solutions to customer
Act as a technical advisor to customer and team in area of technology expertise (technical specialist SE)
Required Education/Experience:
• Intermediate Network support experience, Cisco CCNA qualified with an expectation to study towards a Cisco CCNP.
• Minimum 4 years’ experience in an ITIL IT support environment. ITIL Foundation certification is desirable.
• Facilitates continuous improvement processes to effectively identify improvement opportunities
• Develops back out/de-installation or contingency procedures and approach
• Defines system installation strategy (e.g., cut over and parallel)
• Executes deployment tasks without supervision
Please send your resume to: (email hidden) - REF: 560/16

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