Technical Customer Support Otro

Your primary tasks and responsibilities will be to:
- Communicate with customers concerning incoming incidents and register these
- Resolve technical issues involving clients' network connections by
analyzing the incident and pro-actively coordinating the repair process with
- Monitoring customer networks and network nodes;
- Manage the customer relation by means of proactive communication throughout
the entire resolution process so that the client experiences the problem as
fully and adequately resolved by Expereo;
- Administrate the process of technical support accurately and share findings
with colleagues;
- Participate in project teams as necessary to support the business.
Your Profile:
- Completed relevant education (ICT, Electronics, Telecommunications)
[Desirable, not essential]
- Minimal of 1 year relevant work experience [Desirable, not essential]
- General knowledge of:
Access networking technologies (xDSL, Leased Line, wireless, satellite)
Routers / firewalls (primarily Cisco)
VPN solutions (public based on IPSEC/SSL or private based on MPLS)
Network management systems / tools
- English and Spanish proficiency is a MUST; Portuguese and French is
- Analytical & communicatively strong
- Creative & customer focused
- Team player
Expereo can only take candidates into consideration who already have a valid
working permit and who are based in Argentina (relocation will not be
Our offer
Depending on your experience, Expereo offers a competitive remuneration
package. We have a dynamic international working environment.
Acquisition based on this requisition is not appreciated.
- El puesto de trabajo es presencial.
- En caso de NO ser Argentino, se agradecera que comuniquen si cuentan o no
con CUIL y/o DNI.

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