IT Technology Associate Consultant Job Otro

  • Empresa
  • Buenos Aires
  • 08-10-2016
  • Otros

Requisition ID: #
Work Area: Finance
Expected Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time

As market leader in enterprise application software, SAP helps companies of
all sizes and industries innovate through simplification. From the back office
to the boardroom, warehouse to storefront, on premise to cloud, desktop to
mobile device – SAP empowers people and organizations to work together more
efficiently and use business insight more effectively to stay ahead of the
competition. SAP applications and services enable customers to operate
profitably, adapt continuously, and grow sustainably.
Purpose & Objective of Position
-We provide world-class business solutions and infrastructure services for SAP
-Provide desk side support to all SAP employees to ensure they have a high level of productivity via hardware and software services provided by Global IT.
Expectations & Tasks
The following tasks are performed within the below described level of
accountability, complexity, experience, communication:
Accountability: Delivery of assigned tasks; Accomplishing more straightforward
tasks without assistance
Complexity: Issues with limited level of complexity
Experience: General proficiency with tools
Communication: Develops collaborative work relationships within own team
Communicates within works assignment clearly, in a way that others can
Provision of general end user support to users´ workspace equipment (local)
-Effective ticket handling and dispatch
-Customer Service Excellence
-Provide hardware support to end users equipment (laptop/desktop, mobile phones)
-Provide software support to end users (general applications)
-Provide support to general workspace equipment (ex.: telephony, printers, audio/video, projectors, video conference)
-Work in coordination with other IT teams on specific problem solving (networking, server, telecom)
Educational Requirements/ Qualifications:
Knows content/products in market/industry/functional areas:
-University degree or student at latest stage (systems engineer preferred)
– End User Support experience, on an user community -100 users (1 or 2 years
of experience desirable).
Has broad knowledge of content/products in market/industry/functional area and
is able to adapt new changes/practices in the following areas:
-Escalation handling
-Good Soft Skills (time management, communication, project management)
-Excellent Customer Focus
-Fluent English
Knows content/products in market/industry/functional areas:
-Has contributed toward internal projects
-Windows 10 and Microsoft Office
-Basic Networking troubleshooting experience
-Customer oriented
Is able to develop concepts to solve a task / problem with given
direction/guidance for:
-Knowledge sharing for best practice
-Process compliance
Is able to develop concepts to solve a task / problem and influence sub
areas/achievements for:
-Customer Satisfaction (by means of SLA)
-To be seen as a professional service provider by the end user community
To harness the power of innovation, SAP invests in the development of its
diverse employees. We aspire to leverage the qualities and appreciate the
unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to
providing reasonable accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations Team (Americas: Careers.NorthAmericasap or
Careers.LatinAmericasap, APJ: Careers.APJsap, EMEA: Careerssap). Requests for
reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection

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