Field Technical Support Representative Otro

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Field Technical Support Representative
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customerrelation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, service delivery support for local accounts on standard systems
Respond to service, product, technical, and Customer relations questions
Teamcall leader acting as a technical resourcementor to others in the onsite Volume Service Business
Escalation direction for Volume Service Business
Education and Experience Required
Minimum VocationalDiplomaAssociate Degree technical field equivalent with 12 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience
Knowledge and Skills Required
Thorough knowledge of organization and policies
Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problemsolving skills
Ability to build and maintain ongoing relationships with customers, peers and support partners
Ability to perform while under highpressure situations
Field Support experience, Break Fix, Windows 7 8, Office, basic network knowledge, hardware desktop y laptop

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