Field Technical Support Representative en Capital Federal - Hewlett Packard Enterprise Otro

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Field Technical Support Representative
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
- Provide software service, service delivery support for local accounts on standard systems
- Respond to service, product, technical, and Customer relations questions
- Team/call leader acting as a technical resource/mentor to others in the onsite Volume Service Business
- Escalation direction for Volume Service Business
Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience
Knowledge and Skills Required:
- Thorough knowledge of organization and policies
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
- Ability to build and maintain ongoing relationships with customers, peers and support partners
- Ability to perform while under high-pressure situations
- Field Support experience, Break & Fix, Windows 7 & 8, Office, basic network knowledge, hardware (desktop y laptop)

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