Concierge/Agente de Atención al Cliente- Con Portugués Avanzado e Inglés Avanzado (Excluyente) Otro

We are a british Concierge Service company and looking for a Lifestyle Manager
for our Buenos Aires office.
This is a full-time position, with eventual rotating schedules. We require
being on call outside working hours only in case of service-related emergency.
The Lifestyle Manager requires to be fluent in spanish, english, and
portuguese (mandatory-DO NOT APPLY IF NOT), provide a luxury concierge
service to Corporate members, and fulfill their requests in a timely manner,
and have a strong background in hotels, travel or tourism industry.
Main duties:

* Reactively handling all incoming lifestyle & leisure-related requests & enquiries
* Researching and arranging of: travel bookings and restaurant bookings; health & beauty requests; sports, theatre & concert tickets.
* Intensive phone and email-based correspondence
* Understanding of client expectations and delivering these at all times
* Immediate proactive solutions according to eventualities.
* Sense of urgency on each case.
* Excellent written & oral communication – fluent English and portuguese (mandatory) and any other languages would be an advantage.
* Possess a minimum of 1-2 years Customer Service experience and travel & tourism industry or hotel concierge & front desk.
* Knowledge of travel destinations & luxury products/services
* Passionate about customer service & delivering excellence in service, with a ‘can-do’ attitude.
* Creative problem solving with attention to detail.
* Effective conflict manager.
* Strong IT & CRM systems skills (Databases, Microsoft Office etc).
* Experience in dealing with confidential information using discretion and sensitivity at all times.
When sending your CV, please attach sought remuneration

    Empleos recientes

    Visto: 20 veces
    « Volver a la Atrás
    ¿Este anuncio te parece inapropiado, falso o ilegal? Repórtalo!
    Recomendar este empleo a un amigo