Client Services Manager
Additional Location(s) or Information:
Job Category: Sales
Level of Experience: Experienced – Non Manager
Requisition #: R1018556
The Business Entity
It’s an exciting time to work at Cisco. Every day we connect people to the
network and make it come to life. Whether it’s using e-learning to educate
students far from city centers or downloading the entire Library of Congress
in seconds, our networking technology has not only revolutionized the way
people do things, but who they are. People are more informed, more efficient,
and more involved. With all forms of communications converging onto the
network, Cisco is entering an exciting new era. The concept of the network as
the platform for transforming life’s experiences is no longer a possibility:
It is quickly becoming a reality. And Cisco is leading the experience.
Background: Cisco Systems is one of the most innovative companies in the high-
technology industry. We hire highly talented individuals who will continue
Cisco’s global leadership in delivering products and solutions that help
customers achieve their business goals.
The Client Services Manager is an integral part of the COX Account Team and
will report to the Director, Service Sales. This is an Atlanta, GA based
position. This business leader manages all aspects of the COX CLOUD, Software,
and Business Analytic s Franchises with multiple, matrix support resources,
including service bureau for support contracts, working closely and aligning
with Service Business Entities including Service Platform Group, Advanced
Services, Technical Support, Security and Cisco Managed Services. This will be
a Land and Expand Selling Motion position and will align to the COX service
delivery support program office. Core competencies include influential
leadership, strategic territory account management, relationship development,
communications skills, resource management, consultative/solution selling,
contracts negotiation and overall customer satisfaction.
Role & Responsibilities
The Client Services Manager role is instrumental to Cisco’s objective of
services led interactions as a key differentiator to maximize the value of
Cisco to our customers and partners to deliver Business Outcomes.
Ideal candidates would have sold solutions into the Service Provider market
place including professional services, software and hardware knowledge of the
Cisco Solution Portfolio. They have experience working in Service Providers
and or selling directly to Service Providers, marketplace integrator s and or
overlay/support roles. Key Executive relationships with CXO’s and CXO
influence in the Service Provider Industry are a plus.
Customer meetings, Executive briefings, Internal Strategy meetings
Strategic account planning with COX Sales and Customer Advocacy teammates,
Managing to business plan
Consistent territory communications with consulting, direct sales team and
engineering teammates, inside sales team members, and service delivery
Regular external meetings with business partners management and individual
Partnering with Cisco Commercial Finance, Legal, Customer Service, Sales
Operations, US Domestic COE team members
Creation and Execution of Service Sales and CLOUD Solution Strategy
Business Intelligence and Analytic s Portfolio Expert Knowledge and close
working relationship with the Service Platform Group (SPG)
Client Services Manager General requirements include BA/BS, post graduate
education is a plus but not required.
1 year or more of outside sales experience in the high tech industry is
required. consulting and/or management experience is preferred.
An understanding of Cisco cross functional business structure, go-to-market
strategy and services/products is beneficial but not required.
Business travel is 20-40% annually.
Solid computer skills and use of Microsoft Office is required.
The Internet of Everything is a phenomenon driving new opportunities for Cisco
and it’s transforming our customers’ businesses worldwide. We are pioneers and
have been since the early days of connectivity. Today, we are building teams
that are expanding our technology solutions in the mobile, cloud, security,
IT, and big data spaces, including software and consulting services. As Cisco
delivers the network that powers the Internet, we are connecting the
unconnected. Imagine creating unprecedented disruption. Your revolutionary
ideas will impact everything from retail, healthcare, and entertainment, to
public and private sectors, and far beyond. Collaborate with like-minded
innovators in a fun and flexible culture that has earned Cisco global
recognition as a Great Place To Work. With roughly 10 billion connected things
in the world now and over 50 billion estimated in the future, your career has
exponential possibilities at Cisco.
Job Type: Experienced
Opportunity Category: *None
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